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Senior Living Regional Director of Operations
2 months ago
Cedarhurst Senior Living is seeking a highly skilled and experienced Regional Director of Operations to join our team. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our senior living communities, ensuring that our residents receive the highest level of care and service.
Key Responsibilities- Provide support and supervision to our operations teams, ensuring that our communities are running smoothly and efficiently.
- Monitor revenue, community census, and staff efficiency, identifying areas for improvement and implementing strategies to drive growth.
- Implement and oversee new directives for growth in your assigned territory, working closely with our executive directors and marketing teams.
- Assist with interviewing, hiring, training, and coaching/counseling of staff members, ensuring that our teams are equipped to provide exceptional care and service.
- Support our executive directors in building community census, retaining existing residents, and promoting our communities to the public.
- Ensure regulatory compliance and maintain accurate records, working closely with our compliance team.
- Coordinate the planning and implementation of pre-opening processes for new communities, ensuring a smooth transition and high-quality service.
- Conduct routine operations reviews, identifying areas for improvement and implementing strategies to drive growth.
- Develop and implement new hire orientation and ongoing training programs, ensuring that our staff members are equipped to provide exceptional care and service.
- Provide leadership and guidance to our teams, promoting a culture of excellence and customer service.
- Bachelor's degree in Business Administration or a related field, or 9+ years of experience in senior housing operations.
- Applicable state licensure/certification required.
- Minimum 5 years of experience in senior housing operations, with proven leadership and organizational skills.
- Supervisory responsibilities, managing 5+ subordinate supervisors and 30-50 employees.
- Excellent communication and interpersonal skills, with the ability to work with older adults and provide exceptional customer service.
- Proven experience in staffing, leading, developing, and retaining a strong team.
- Ability to remain calm in stressful situations, be flexible, and work well under pressure.
- Respect for resident rights and confidentiality, with a strong commitment to customer service and hospitality.
Cedarhurst Senior Living offers a competitive benefits package, including medical insurance coverage, life insurance, long-term disability coverage, and a 401(k) Plan with company match. We also offer extensive training and development opportunities, as well as a commitment to promoting from within. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
