FACT Team Service Coordinator

3 months ago

Burlington, United States Pathways Vermont Full time
Job DescriptionJob Description

Forensic Assertive Community Treatment (FACT) Service Coordinator - $3000 Hiring Bonus Available*

The Company: Pathways Vermont is a dynamic nonprofit agency committed to permanently ending homelessness and offering innovative mental health services.

The Role: The Service Coordinator is a member of the Forensic Assertive Community Treatment (FACT) team. The service coordinator provides community-based support and coordination with other services to individuals enrolled in the program and acts as a member of an interdisciplinary team with a combined caseload. This position focuses on supporting clients with finding employment and securing benefits, but all positions on the team support clients on an as-needed basis.


Available Positions: 1

Location: In Person (Chittenden County VT)

Schedule: Full Time (35-40 Hours Weekly) Flexible hours between 9 am - 7 pm (5 days a week for 7-8 hour shifts).

Supervised by: FACT Program Manager

Application Requirements:

A Cover Letter and Resume are required with your application.

Responsibilities:


  • Engage in relationship building/rapport building with clients and provide service from a “Choice” perspective as well as client centered, harm reduction, and strengths-based approaches.

  • Collaborate with clients in the formulation and maintenance of a comprehensive, Medicaid-compliant service plan that is reviewed and modified with the client on a regular basis

  • Assist clients in navigating the housing path including viewing units, assistance with moving in, life skill development, landlord/client disputes, etc.

  • Develop a working knowledge of relevant community resources in Chittenden County and demonstrate a willingness to explore new or unfamiliar resources as necessary

  • Assist clients with referrals to community agencies to ensure that they have full access to services and resources they require, i.e. entitlements, benefits, advocacy, addiction services, etc.

  • Maintain written and computerized records, compile reports and complete other program documentation (including case notes, face sheets, statistics, letters, petty cash receipts, etc.).

  • Provide one to one support and counseling on life skills, housing concerns, and health maintenance, including such tasks as medication support, housekeeping, and assisting clients to manage their monies, including preparing budgets with clients and computing expenses.

  • Coordinate and monitor referrals to community services, and advocate for client participation in them; manage contacts with outside agencies and act as client liaison where indicated

  • Educate, inform, and advocate for clients regarding benefits and entitlements (Social Security, Public Assistance, food stamps, etc.).

  • Participate in 24/7 on call services rotation with other team members.

  • Regular attendance is a requirement of the position.

  • Attendance at the annual All Staff and Programmatic Retreats is an expectation of employment with Pathways Vermont, unless excused by the employee’s manager/HR. Retreats are held on workdays, during normal working hours, and are fully paid.

  • Other Duties as assigned.

Qualifications:


  • Bachelor’s or equivalent work experience preferred

  • Patience, creativity, flexibility, compassion, and sensitivity to persons with disabilities and other minority populations.

  • Prior experience working in a mental health and/or harm reduction agency, preferably in community services preferred.

  • A good understanding of the issues facing persons with mental health challenges or substance use issues, particularly as related to meeting basic needs of food, clothing, shelter and advocacy. In particular, knowledge of the criminal justice system and how it impacts individuals with mental illness is valuable

  • Excellent communication, writing, and computer skills

  • Excellent interpersonal skills, sound knowledge of supportive counseling skills and the ability to form relationships with marginalized individuals

  • Ability to structure time, develop work priorities independently, and meet program expectations with regard to documenting interactions

  • Excellent independent problem-solving skills and demonstrated ability to intuitively approach challenging situations

  • Knowledge of community resources for mental health and substance use

  • Valid driver’s license, a reliable personal vehicle available for work purposes and current automobile insurance required

  • Non-credentialed individuals with experience in mental health services may qualify for this position

  • Ability to lift and carry 50 pounds

  • Ability to work on-call (rotating schedule)

  • Ability to work within a Housing First, client centered, harm reduction framework

  • Lived experience of mental health challenges and homelessness will be considered an asset

  • Prior experience or education in nursing, substance use support, employment support, life skills support, or benefits coordination is ideal

  • Willingness to self-reflect, learn, and practice new ways of being in relationships

  • Risk and discomfort tolerance

Working Conditions/Physical Demands:

  • Frequent operation of a computer and other office machinery including typing

  • Ability to ascend and descend stairs for viewing apartments and meeting with participants in the community

  • Occasional stooping, kneeling, crouching, reaching, pushing, pulling, standing and lifting of arms to participate in move-in and apartment visits

  • Often meeting with persons in the community and/or visiting different businesses

  • Frequent walking around the community to participate in viewing apartments and supporting participants

  • Frequent talking and listening in participation of exchanging ideas through spoken word and occasional receipt and giving of detailed information through oral communication

  • Moderate reading responsibilities

  • Occasionally lifting and carrying up to 50 pounds (i.e. carrying groceries, supporting with move-in, etc.)

  • Frequent exposure to outside environmental conditions (all seasons) in accompanying participants in the community

  • Possible exposure to high levels of noise, and aggressive energy while supporting participants in stressful situations

Compensation:

  • $20 - $22.00 per hour

  • $3000 Hiring Bonus

*Hiring bonus to be paid after successful completion of 60 day orientation period*

Benefits:

  • Medical, dental and vision insurance

  • Long Term Disability/Life Insurance

  • Paid Time Off (accrual of 210 hours per year to start)

  • Mileage Reimbursement

  • 9 Paid Holidays Annually

  • 403(b) Retirement Savings Plan

  • Employee Assistance Program

  • Employee Wellness Reimbursement Program

  • Longevity Recognition Rewards

  • Access to a wide variety of Pathways facilitated trainings including Intentional Peer Support

It is the policy of Pathways Vermont that all employees and applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, veteran status, age, sex, marital status, sexual orientation, gender identification, or disability. Pathways Vermont is committed to a diverse workplace that reflects the communities we serve, and is particularly interested in receiving applications from a broad spectrum of people including people with military experience, individuals with disabilities, and people of color.

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