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Assistant General Manager

3 months ago

Philadelphia, United States Empire Jointstar Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • Dental insurance
  • Employee discounts
  • Free food & snacks
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Training & development
  • Vision insurance

Job Description:

Pret is growing and we are looking for great Assistant General Managers to join our team

As an Assistant General Manager, you will help the General Manager with the operational performance of your shop. You will grow your business, develop fantastic teams, promote change, and be a gatekeeper of Pret knowledge and standards. Naturally, you will take pride in catching people doing things right and balance daily operational demands with strategic planning.

As an Assistant General Manager, you will:


  • Support the GM in putting in place a robust Family Tree and Plan Bs for each role to ensure business needs are met
  • Support in-house training, legal compliance training and graduations by ensuring that they are carried out following the agreed standards and guidelines and at the right time
  • Contribute to the teams wellbeing by promoting and nurturing a healthy work-life balance
  • Ensure the team understand and follow the Production Principles putting the customers needs first and never compromising on quality or freshness
  • Continually develop the teams knowledge about the quality of our food and coffee
  • Ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard
  • Make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers
  • Take corrective action immediately on issues that affect customers, the team or sales
  • Continuously analyze and review shop results, proactively reacting to any challenges or obstacles and contributing to a clear action plan to improve business profitability
You Have:


  • 3 or more years of Restaurant Assistant General Manager experience (QSR Experience Preferred)
  • Proven ability to thrive in a fast-paced and high-volume environment
  • Experience managing and developing 20+ employee per shift
  • Flexible work availability as our managers work 45-50 hours per week
  • Ability to lift/push/pull/carry up to 50lbs; ability to walk up/down stairs and be standing on your feet for up to 8-10 hours per day
Our Benefits:


  • Health, Dental and Vision Benefits
  • Quarterly bonus plan
  • 401K retirement plan
  • Paid Time Off
  • Company sponsored Life Insurance + STD and LTD offerings
  • The Pret Academy, which supports the training and development for our wonderful people
  • A friendly, fun, and fast paced environment with passionate teams to work with

About Us:
Empire JointStar (Empire) is a major retailer in the US and is an affiliate of a global organisation called Dallas Holdings International (Dallas). Dallas is a strategic partner of Pret A Manger (Pret), a Food To Go and coffee shop franchise chain that serves freshly made food and organic coffee. Dallas now owns over 70+ Pret A Manger shops across the US and UK and is expanding rapidly; 50+ Pret A Manger locations in NY, DC and PA through Empire with further opportunities in California - Empire is headquartered in New York City.

We are an Equal Opportunity Employer
We stand unwavering in our commitment to equal employment opportunity, fostering an environment free from bias based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We take pride in being an equal opportunity workplace.