Manager of Professional Services

2 months ago

Albany, United States ADNET Technologies LLC Full time
Job DescriptionJob Description

Functional Requirements

ADNET’s Professional Services is one of three key Service Delivery functions that must work in concert for the effective design, deployment, operation, and continuous improvement of ADNET’s services. The three key Service Delivery functions are:

  • Managed Services: Proactive maintenance, monitoring of infrastructure and security tools, and providing ongoing client and systems support to ensure optimal performance and uptime.
  • Professional Services: Strategic planning, execution of Mobility, Cloud, and Infrastructure projects, ensuring they align with client needs and business goals.
  • Security Services: Implementation and management of security measures, including threat detection and response, compliance management, and security awareness training.

As the Manager of Professional Services, your role is critical in ensuring that ADNET’s implementation of professional services is:

  • Well understood by prospects, clients, and ADNET personnel
  • Aligned with properly set expectations for all parties involved
  • Executed in accordance with internal standards and industry best practices
  • Seamlessly transitioned to client support teams
  • Continuously improved and automated as capabilities evolve
  • Profitable and fit for purpose

Position Requirements

The primary objectives for the Manager, Professional Services are:

  • To ensure the professional, timely, and profitable implementation of ADNET’s projects.

  • Maintaining an expert team to provide timely support to ADNET technical and sales staff for escalations and deal support, respectively.

  • Develop and maintain best practices for the design, implementation, and hand-off to Helpdesk Services, of all ADNET implementations

Responsibilities

To achieve the stated objective, this position will be responsible for overseeing ADNET’s Professional Services lifecycle. As such, the detailed responsibilities for this position include:

    • Ensuring that the Professional Services team is meeting or exceeding Service Gross Margin targets in collaboration with the ADNET Leadership.

    • The continuous improvement of standards for those processes that directly impact the primary objectives. This includes project estimation, quoting, scheduling, management, and hand-off to Helpdesk Services.

    • Working with managed service delivery manager(s) to ensure a smooth and well-planned transition from service implementation to service operation.

    • Working with FP&A to ensure that managed service implementations, project delivery, and support meet all financial requirements for accurate and timely billing of labor and ongoing services.

    • Working with the Business Development team to ensure that client expectations on project design and implementation are properly set by Engagement Managers and met by Professional Services.

    • Daily, weekly, and monthly monitoring and reporting of Professional Services performance metrics ranging from profitability to standard project metrics such as delivery within budgeted time.

    • Working with the Vice President of Service Operations and ADNET Leadership to execute on strategic plans.

    • Working within cross-functional teams on product development.

Position Qualifications

  • Education: Bachelor’s Degree preferred

  • Working Experience: 10 or more years in related field or industry with five years of personnel management experience. Experience in an external client service environment delivering technology projects. Managed Services Provider experience preferred.

  • Technology Experience: Five or more years of hands-on in Microsoft and Networking technologies or an in-depth understanding of principles in Microsoft Cloud Services, TCP/IP networking, virtualization, cloud infrastructure, identity management, data protection, and security.

This is a Hybrid role with travel to office 2x per week.

Salary range of $110k to $120k DOE

Supervisory Responsibilities

The Manager, Professional Services will have the following supervisory responsibilities.

  • The professional development of personnel to ensure that employees are sufficiently challenged, engaged, and trained in the skills necessary to implement and support ADNET’s services.

  • Maintaining fit-for-purpose staffing to handle demand for Professional Services from projects to ongoing maintenance and support activities not handled by service operation teams.

  • Conducting regular personnel meetings and quarterly performance reviews

  • Assists with making compensation decisions and adjustments within the approved budget for Professional Services.

  • Assist with staffing decisions from hiring to firing within the approved budget for Professional Services or as part of a business case that maintains or increases Service Gross Margin.

Physical Requirements & Work Conditions

    • Physical: Vision: Correctable vision. Hearing: Full hearing capability including the dissemination of tones. An ability to lift up to 30 lbs. An ability to stand and/or sit for up to 14 hours/day.

    • Language: Ability to effectively speak, read and write English.

    • Working Conditions: An ability to work in a professional office environment and LAN/WAN room environment. Work time may include some evenings and weekends as well as overnight travel.

  • Transportation: Must possess a valid driver’s license and a reliable vehicle for transportation to and from ADNET’s offices and client locations as required.
  • Travel: This position requires regular travel to client sites. Must have the ability to fly on commercial airlines when necessary.
  • Dress: Follow company policy


  • Receptionist for Professional Security Services

    2 weeks ago

    Albany, New York, United States Professional Security Alarm Co Inc Full time

    Job OverviewWe are seeking a dedicated and organized individual to manage front desk operations and support our service scheduling needs.Key Responsibilities:Front Desk Operations:Handle incoming phone calls for our security services and direct them to the appropriate personnel.Welcome and assist clients who visit our office.Service Scheduling:Collaborate...

  • Advanced Social Services Professional

    1 week ago

    Albany, New York, United States Aspire Behavioral Health & DD Services Full time

    Job SummaryAspire Behavioral Health & DD Services is seeking a highly skilled and experienced Advanced Social Services Professional to join our team. The ideal candidate will possess a strong background in social services, with a focus on therapeutic counseling, case management, and coordination services.Key ResponsibilitiesConduct complex psychosocial...

  • Bereavement Services Manager

    1 week ago

    Albany, New York, United States Samaritan Health Services Full time

    POSITION OVERVIEWAccountable for delivering bereavement support services within the Hospice framework, including emotional assessments, counseling, and resource facilitation for families during the designated bereavement timeframe. Acts as a primary resource for team members and serves as a subject matter expert, which encompasses staff training and ensuring...

  • Relationship Banker

    5 days ago

    Albany, New York, United States Bank of America Full time

    Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Our company is built on the principles of Responsible Growth, which drives our commitment to being a great place to work for our teammates around the world.We are dedicated to creating a diverse and inclusive...

  • Mathematics and Special Education Professional

    5 days ago

    Albany, New York, United States Northern Rivers Family of Services Full time

    Job SummaryNorthern Rivers Family of Services is seeking a dedicated and compassionate Mathematics and Special Education Teacher to join our team. As a Mathematics and Special Education Teacher, you will play a vital role in developing and implementing classroom instructional plans for students, supporting student success in academic and behavioral goals,...

  • Healthcare Support Professional

    6 days ago

    Albany, New York, United States ALTA IT Services Full time

    About the RoleALTA IT Services is seeking a highly skilled and detail-oriented individual to join our team as a Medicaid Support Specialist. This is a fantastic opportunity for a motivated and customer-focused professional to make a meaningful contribution to our organization.Key ResponsibilitiesTakes and processes transactions by telephone, internet, and...

  • Health & Safety Specialist

    1 week ago

    Albany, United States Lighthouse Professional Services Full time

    Job DescriptionJob DescriptionLighthouse Professional Services a division of Staffing 360 Solutions group, is proud to be a “Best in Staffing 2023” award winner. We have over 50 years of experience placing people with small and global companies. Our offices in New York, Connecticut, and Massachusetts serve clients nationwide. We are seeking a Health &...

  • 503 - Environmental Scientist

    1 week ago

    Albany, United States Lighthouse Professional Services Full time

    Job DescriptionJob DescriptionLighthouse Professional Services a division of Staffing 360 Solutions group, is proud to be a “Best in Staffing 2023” award winner. We have over 50 years of experience placing people with small and global companies. Our offices in New York, Connecticut, and Massachusetts serve clients nationwide. We are seeking an...

  • Residential Services Manager

    6 days ago

    Albany, New York, United States Catholic Charities of the Dioscese of Albany Full time

    Job DescriptionCatholic Charities of the Diocese of Albany is a non-profit organization dedicated to serving the most vulnerable members of our community. We are committed to providing high-quality services that promote the dignity and well-being of all individuals.Job Summary:We are seeking a highly skilled and experienced Residential Regional Program...

  • Tax Professional

    4 weeks ago

    Albany, United States NATIONS FINANCIAL SERVICES Full time $75 - $400

    Job DescriptionJob DescriptionAs a Tax Professional, you will play a crucial role in preparing and reviewing tax returns, providing tax planning advice, and ensuring compliance with federal and state tax regulations. You will work closely with our clients to understand their financial situations and provide tailored tax solutions. The ideal candidate will...

  • Community Support Professional

    3 months ago

    Albany, United States Catholic Charities of the Diocese of Albany Full time

    Job DescriptionJob DescriptionCatholic Charities is an organization that values helping others at any stage in their life, regardless of race, creed, or lifestyle. We place a special emphasis on helping those who are economically poor and the vulnerable. Catholic Charities is made up of multiple geographic and service-specific agencies. We are privileged to...

  • Professional Development Program Manager

    5 days ago

    Albany, New York, United States Research Foundation for The State University of New York Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Trainer to join our team at the Research Foundation for The State University of New York. The successful candidate will be responsible for delivering high-quality training programs to professionals in the field of early childhood education.Key ResponsibilitiesDevelop and deliver training...

  • Accounting and Financial Services Professional

    6 days ago

    Albany, New York, United States Whiteman Osterman & Hanna Full time

    Job DescriptionWe are seeking a highly skilled Controller Assistant to join our team at Whiteman Osterman & Hanna LLP.The Role:You will report to the Chief Operating Officer/Chief Financial Officer and assist with matters including:Management of all accounting operations: Billing, Accounts Receivable, Accounts Payable, and PayrollPreparation of the budget...

  • Program Manager

    3 months ago

    Albany, United States Center for Disability Services Full time

    The Center for Disability Services offers hope, innovation and achievement to the people we support.  For 80 years, we have been one of upstate New York’s largest providers of programs and services for individuals who have disabilities. Many of the innovative programs and vital services that we offer are not available elsewhere.  We are searching for...

  • Community Services Professional

    2 weeks ago

    Albany, New York, United States LaSalle School Full time

    About LaSalle School:Established in 1854 by the De La Salle Christian Brothers, LaSalle School is dedicated to providing comprehensive human services. Our Commitment:With a significant portion of our team having over a decade of service, many of our staff find their roles deeply rewarding and choose to dedicate their careers to our mission.Core Values:At...

  • Sales Professional

    1 month ago

    Albany, United States e-shred services, Inc. Full time

    Job DescriptionJob DescriptioneLot Electronics Recycling Inc. is looking to hire a dedicated sales professional to service and solicit Accounts in the Capital Region and surrounding States.eLot focuses on recycling electronics, lamps, batteries, and data destruction.Job Duties:- Selling our services to new customers (Municipal / Commercial / Industrial)-...

  • Sales Professional

    1 month ago

    Albany, United States e-shred services, Inc. Full time

    Job DescriptionJob DescriptioneLot Electronics Recycling Inc. is looking to hire a dedicated sales professional to service and solicit Accounts in the Capital Region and surrounding States.eLot focuses on recycling electronics, lamps, batteries, and data destruction.Job Duties:- Selling our services to new customers (Municipal / Commercial / Industrial)-...

  • Pharmacist Professional

    3 days ago

    New Albany, Indiana, United States Pivotal Placement Services Full time

    Job Summary:We are seeking a highly skilled and dedicated Pharmacist to join our team at Pivotal Placement Services. As a key member of our healthcare team, you will be responsible for providing exceptional patient-centered care services, promoting quality measures, and supervising support personnel.Key Responsibilities:Provide high-quality patient care...

  • Healthcare Professional

    6 days ago

    Albany, New York, United States Catholic Charities of the Dioscese of Albany Full time

    About the RoleCatholic Charities of the Diocese of Albany is seeking a skilled Clinical Specialist to join our team in the Disabilities Services agency. As a Clinical Specialist, you will play a vital role in supporting the healthcare needs of individuals in our Residential Program.Key ResponsibilitiesAssist the Nursing Supervisor, RNs, and LPNs in managing...

  • Manager of Pediatric Nursing Services

    1 week ago

    Albany, New York, United States Government of Western Australia Full time

    Position: Manager of Pediatric Nursing Services Salary: RN SRN Level 3 $121,612 Location: Albany Unit/Division: Great Southern -> Regional Medical Services Work Type: Permanent - Full Time, Fixed Term - Full Time Position No: Closing Date: Important Notice: The deadline for submitting applications for this position has been...