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Bilingual Customer Service Representative
4 months ago
Bilingual Customer Service Representative – Inside Sales
$17-$19 per hour DOE
Onsite position
M-F8:30 am to 5:30 pm (1 hour lunch)
If you have outside or inside sales, retail or telemarketing experience, working as an Agent Team Member for this thriving insurance agency could be the perfect job for you
Primary Responsibilities:
Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Operate with enthusiasm about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
Requirements:
Must be able to successfully complete any applicable licensing requirements and training programs.
Experience and a high level of comfort working in a variety of computer applications and databases, particularly Windows
Bilingual
Solid customer service or sales background
As an agent team member, you will receive:
Hourly pay plus eligibility for commission/bonus
Paid time off (vacation and personal/sick days)
Valuable experience
Growth potential/Opportunity for advancement
#LM
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* Sell services to individuals or businesses. May describe options or resolve client problems.
* Contact prospective or existing customers to discuss how services can meet their needs.
* Create forms or agreements to complete sales.
* Compute and compare costs of services.
* Quote prices, credit terms, contract terms, or fulfillment dates for services.
* Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
* Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
* Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
* Schedule appointments and maintain and update appointment calendars.
* Hear and resolve complaints from customers or the public.
* File and maintain records.
* Receive payment and record receipts for services.
* Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
* Transmit information or documents to customers, using computer, mail, or facsimile machine.
* Analyze data to determine answers to questions from customers or members of the public.
* Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
* Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
* Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
* Process and prepare memos, correspondence, travel vouchers, or other documents.
* Keep a current record of staff members' whereabouts and availability.
* Take orders for merchandise or materials and send them to the proper departments to be filled.
* Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
* Schedule space or equipment for special programs and prepare lists of participants.
* Enroll individuals to participate in programs and notify them of their acceptance.
* Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
