Customer Service Representative

6 months ago


Tulsa, United States Hometown Full time
PAID WEEKLY

Bilingual is a plus

HomeTown Services: When it comes to maintaining comfort, keeping the lights on and water flowing, no one can compete with hometown heroes. HomeTown Services is a residential service provider in the South Central U.S. that provides homeowners with the highest-quality heating, AC, plumbing, and electrical repair and replacement services.

We are currently looking to add Customer Service Representatives to our team.
  • Competitive Pay
  • Full-Time
What WE look for in YOU

We want this position to be a great fit for you and for us. Possible candidates must possess the following requirements:
  • Active listener with strong customer service skills.
  • Pays close attention to details.
  • Able to adapt and respond to different types of personalities.
  • Excellent communication and presentation skills.
  • Enthusiastic and positive.
  • Strong computer skills.
  • Ability to multi-task, prioritize and manage time effectively.
  • High school diploma or equivalent preferred.
  • Customer Service experience.
Job functions:
  • Inbound Customer Service Phone Calls
  • Outbound Customer Service Phone Calls
  • Handling Chats / Text Communication with Customers
  • Multi-Screen management
  • Multi-line phone operations
  • Open and maintain customer accounts by recording account information accurately.
  • Identify and assess customer needs to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods and tools.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Answer questions about warranties or terms of sale.
  • Inform customer of deals and promotions.
  • Basic office functions such as emailing, faxing, filing, etc.
  • Other duties as assigned.
Whats in it for you?
  • Extensive benefits package:
  • Majority of employee Health premiums and a portion for dependents is paid by Company
  • Dental and Vision coverage available at minimal cost to employees
  • Short-term and Long-term disability options (LTD covered by Company)
  • Additional Voluntary term-life coverage options
  • 401K and Roth options with company match.
  • Up to 3 weeks paid vacation
  • Weekly pay
  • Paid holidays

If you meet the requirements and want to join an amazing team - We would love to hear from you

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