Infra. Technology Specialist
2 months ago
- ITIL SNOW Experience Required (Certification preferred)&
- Strong communication and delivery skills&
- Solid experience on Deskside, EUC technology, Network, server, SCCM, Active directory skill sets&
- We are seeking a dedicated Infra. Technology Specialist for the role of Senior Associate with 8 to 10 years of experience.&
- The ideal candidate will have expertise in Deskside, EUC technology, Network, server, SCCM, Active directory technology with a strong background in maintaining open invoices, preparing reports from ServiceNow, MS Excel and PowerPoint.&
- Additionally, the candidate will also serve as the primary POC to the stakeholders, being a POC for the entire site and manage critical instances P1/P2 with proactive communication.&
- The candidate will also play a crucial role in enhancing our operational efficiency and contributing to our company's success.&
- 8 to 10 yrs&
- SharePoint, Service Now, Service Desk, Service Desk App Support&
- Manages Break-fix, digital desk, SharePoint (centralized services), etc. for demand for Research users in the office.&
- Prepare, Image and build Pcs, La[tops, configure and troubleshoot PC and manage end user hardware and software issue&
- Experience on Mobile platform, MDM, support iPhone and iPad issues&
- Manage Support on hardware, shell swap, printer, server, racking and stacking experience&
- Prepare weekly and monthly report and share with the client and client leadership&
- Handle critical incidents such as P1/p2 and communicate to the stakeholders proactively&
- Point of escalation for issues related to the site outside of the Lab environment.&
- Hardware, network, infrastructure, etc. Hands on Experience in server, network, storage, backup technologies&
- Experience in handling Life science environment/client and experience in GXP, GMP environment&
- Possess a strong technical background in End user computing, Deskside areas.&
- Being primary point of contact for the site and proactively communicate to the stakeholders and high profile users.&
- Demonstrate expertise in maintaining and managing open invoices.&
- Have excellent problem-solving skills and attention to detail.&
- Show proficiency in integrating SharePoint with other enterprise applications.&
- Exhibit strong communication and collaboration skills.&
- Have experience in implementing SharePoint governance and security best practices.&
- Be capable of developing and maintaining comprehensive documentation.&
- Display a proactive approach to identifying and addressing system improvements.&
- Have a track record of successfully managing technical projects.&
- Show ability to provide effective training and support to end-users.&
- Demonstrate a commitment to continuous learning and professional development.&
- Have a strong understanding of ITIL and ITSM processes.&
-
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