Current jobs related to Guest Services Agent - Manitou Springs - SunWater Spa

  • Front Desk Agent

    2 days ago

    High Springs, Florida, United States Guest Services Full time

    Compensation Amount: 14.00 USD HourlyJob Summary:The Front Desk Agent is responsible for performing all desk attendant functions, including checking guests and vendors in and out, reservations, and switchboard. Strong customer service skills are essential for this role.Responsibilities:Ensure every hotel guest has a pleasant stayDelegate housekeeping,...

  • Guest Services Agent

    4 weeks ago

    Palm Springs, California, United States Days Inn by Wyndham Palm Springs Full time

    Job Title: Guest Services AgentAt Days Inn by Wyndham Palm Springs, we are seeking a highly skilled and customer-focused Guest Services Agent to join our team. As a Guest Services Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.Key Responsibilities:Provide warm and welcoming...

  • Guest Service Agent

    5 months ago

    Colorado Springs, United States Drury Hotels Full time

    Guest Service Agent page is loaded **Guest Service Agent** **Guest Service Agent** locationsColorado Springs, CO time typeFull time posted onPosted Today job requisition idR10615 ****Rise. Shine. Work Happy.**** **** **SO MUCH MORE** Property Location: 1170 InterQuest Parkway - Colorado Springs, Colorado 80921Base rate is $14.50/hr with potential for more...

  • Guest Services Agent

    2 weeks ago

    Palm Springs, California, United States Azul Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Azul Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesProvide warm and welcoming service to guests, responding...

  • Guest Services Agent

    4 days ago

    Palm Springs, California, United States Highgate Hotels Full time

    Job Title: Guest Services AgentJob Summary: We are seeking a highly skilled Guest Services Agent to join our team at Highgate Hotels. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide attentive, courteous, and...

  • Guest Services Agent

    5 months ago

    Coral Springs, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: Coral Springs, FL, US, 33065 Property Name: La Quinta by Wyndham Coral Springs South Req Id: 18408 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Coral Springs South location in Coral Springs , Florida . **Job Summary** The Guest Service Agent is responsible for...

  • Guest Services Agent

    5 months ago

    Colorado Springs, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: Colorado Springs, CO, US Property Name: La Quinta by Wyndham Colorado Springs - South-Airport Req Id: 13492 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Colorado Springs - South-Airport location in Colorado Springs, Colorado. **Job Summary** The Guest Service...

  • Guest Service Agent

    5 months ago

    Colorado Springs, United States Sonesta International Hotels Full time

    Job Description Summary The Guest Services Agent (GSA) is the main point of contact for our guests and therefore, represents the brand as all guests enter the hotel. The GSA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel. The GSA serves as the point person with regards to the Front Desk...

  • Guest Services Agent

    2 months ago

    Palm Springs, United States Days Inn by Wyndham Palm Springs Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Hotel Guest Service Agent

    4 weeks ago

    Steamboat Springs, Colorado, United States Steamboat Pilot & Today Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Hotel Guest Service Agent to join our team at the Steamboat Grand. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling reservations and check-in/check-out processes, and ensuring a seamless experience for all visitors.Key...

  • Guest Service Agent

    5 months ago

    White Sulphur Springs, United States The Greenbrier Hotel Full time

    Job Description Position: Guest Service Agent Department: Front Desk Primary Responsibilities: • Maintain a warm, friendly and professional demeanor at all times • Professional speech and ability to communicate effectively and pleasantly • Check guests in and out according to hotel standards • Setting up and settling guest accounts according to...

  • Guest Service Associate

    2 months ago

    Springs, United States Marriott Vacations Worldwide Full time

    Hourly Rate: $19.45 Are you looking for a place where meaningful moments are made together? At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and...

  • Guest Services Representative

    2 weeks ago

    Glenwood Springs, Colorado, United States Stonebridge Companies Full time

    Job Summary:The Guest Services Agent is responsible for providing exceptional customer service to guests throughout their stay. This includes checking guests in and out of the hotel, operating the front desk, and resolving any guest complaints or issues. The ideal candidate will have excellent communication skills, be able to work in a fast-paced...

  • Guest Services Representative

    3 weeks ago

    Palm Springs, California, United States Days Inn by Wyndham Palm Springs Full time

    Job Title: Guest Services AgentWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Days Inn by Wyndham Palm Springs. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Responsibilities:Provide warm and...

  • Guest Services Representative

    2 weeks ago

    Palm Springs, California, United States Days Inn by Wyndham Palm Springs Full time

    Job Title: Guest Services AgentAt Days Inn by Wyndham Palm Springs, we are seeking a highly skilled and customer-focused Guest Services Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key Responsibilities:Provide warm and welcoming...

  • Guest Service Expert

    2 weeks ago

    Palm Springs, United States Courtyard by Marriott Full time

    Courtyard by Marriott - 1300 Tahquitz Canyon Way [Front Desk Agent / Concierge] As a Guest Service Expert at Courtyard by Marriott, you'll: Greet and welcome guests with a warm smile and provide exceptional customer service; Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency; Handle guest inquiries and resolve any issues...

  • Guest Services Representative

    3 weeks ago

    Palm Springs, California, United States Days Inn by Wyndham Palm Springs Full time

    Job Title: Guest Services AgentJoin our team at Days Inn by Wyndham Palm Springs as a Guest Services Agent, where you will be responsible for providing exceptional service to our guests during their stay. As a key member of our front desk team, you will be the first point of contact for our guests and will be responsible for ensuring their stay is memorable...

  • Guest Services Representative

    1 month ago

    Pagosa Springs, Colorado, United States Wyndham Destinations Full time

    Unlock Your Potential as a Guest Services AgentAt Wyndham Destinations, we're passionate about delivering exceptional experiences for our guests. As a Guest Services Agent, you'll play a vital role in making our guests' vacations unforgettable. Your warm welcome, excellent service, and contagious smile will set the tone for an unforgettable stay.Key...

  • Guest Services Representative

    4 weeks ago

    Glenwood Springs, Colorado, United States Stonebridge Companies Full time

    Job Title: Guest Services AgentJob Summary:We are seeking a highly skilled Guest Services Agent to join our team at Stonebridge Companies. As a Guest Services Agent, you will be the primary point of contact for all guests, providing exceptional service and ensuring a seamless experience throughout their stay.Key Responsibilities:Operate the front desk with...

  • Guest Service Agent

    3 months ago

    Blue Springs, United States Drury Hotels Full time

    Property Location: 20300 E. 42nd Street South - Blue Springs, Missouri 64015**YOU BELONG AT DRURY HOTELS.** Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. **WHAT YOU CAN EXPECT FROM US** **So. Much....

Guest Services Agent

4 months ago

Manitou Springs, United States SunWater Spa Full time
Job DescriptionJob DescriptionSalary: $15/hour

Company Overview:

SunWater Spa, a unique and modern mineral soaking pool facility, with a focus on the healing arts, mineral water therapies, spirituality and local history in Manitou Springs, CO. SunWater Spa is nestled in the beautiful Rocky Mountains, at the base of Pikes Peak.

Job Summary:

This position reports directly to the Guest Services Manager.  This position includes Front desk, Reception and Floater. It is responsible for all duties listed and identified below. AM and PM shift availability required. 


Duties and Responsibilities:


  • Upholds the established protocols and procedures of the company, including those added/modified as needed.
  • Coordinate with teammates to ensure a Guest Service Staff member is always present at the desk.
  • Greet all guests entering the spa and acknowledge their departures with an appropriate closing.
  • Assist guests with questions regarding all spa amenities, including but not limited to spa services, classes, events, soaking, saunas, retail, policies, procedures and products.
  • Answer phones and incoming emails for all spa business.
  • Assist guests in a friendly and courteous manner.
  • Accurately book, change, and cancel spa appointments, packages and services.
  • Check guests into the spa computer system and appropriately charge for services performed and/or retail sales.
  • Properly open and close the spa according to Standard Operating Procedures, ensuring all opening and closing duties are completed.
  • Effectively be able to handle customer complaints and escalations.  Report any and all complaints to the Guest Services Assistant Manager, Guest Services Manager or Director immediately.
  • Report issues and offer solutions to the Guest Services Manager regarding guest services/reception policies, procedures and protocols.
  • Monitor the 1st floor pool area, including but not limited to: organizing pool props, removing excess water from floors, cleaning doors, disposing trash, collecting dirty laundry (if applicable), and assisting customers as needed.
  • Maintain cleanliness and operation of Infrared and Traditional Saunas, including but not limited to: keeping water filled, preheating saunas, monitoring temperatures, cleaning doors, scheduling sessions, and educating guests as needed.
  • Coordinate and manage time effectively to ensure guests are brought to their scheduled therapies on time.  Collaborate with Spa Floater(s), Esthetician and Therapists as necessary.
  • Actively educate guests on the spa, treatments, services, retail products, memberships.
  • Communicate to spa leadership any issues involving staff, guests or facility operations which require attention.
  • Maintain a clean, safe, fully stocked, and well organized spa environment. Including changing rooms, yoga spaces, retail area, Brain Room, janitors’ closets, employee lockers, lobby areas, pool area, hallways and saunas. 
  • Navigate computers, spa software, and phone lines with skill and proficiency.
  • Assist with or perform other duties as assigned by the management team.

Position Requirements:

  • Must have excellent attention to detail and organization skills.
  • Work effectively on a team as well as individually.
  • Must have high integrity and be honest.
  • Flexible availability including nights and weekends.
  • Point of sales systems proficiency, MindBody or Book 4 Time preferred.
  • Must be able to effectively and professionally perform job tasks in fast-paced conditions.
  • Enjoy working with people and possess a friendly and outgoing personality.
  • Must have excellent communication skills.
  • Must have the ability to multitask.
  • Must have enthusiasm and possess excellent customer service skills.
  • Must possess basic math and money handling skills.

Education and Experience Requirements:

  • 1 year of customer service experience preferred. 
  • High school diploma or equivalent preferred.
  • Comfortable using a computer with efficiency.
  • Customer relations skills.
  • Experience with MindBody or Book 4 Time POS preferred.

Physical Requirements:

  • Must be able to stand or sit for extended periods of time (position dependent).
  • Must be able to reach, kneel and bend multiple times a day.
  • Ability to lift, push and pull up to 50 lbs. (when necessary).
  • Walking up and down stairs multiple times a day.
  • Must be able to perform cleaning, wiping, sweeping and mopping motions throughout the day. 
  • Ability and willingness to follow all company, local and Federal guidelines regarding Covid-19 including face mask and social distancing requirements, vaccines and testing as required.
  • Ability and willingness to follow thorough hand washing requirements 
  • Ability and willingness to follow all disinfectant requirements for spa service areas


*Note: All duties and requirements stated above are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the staff occupying this position. Staff members may be required to perform other job-related duties by their supervisor.