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Guest Services Representative

2 months ago


Pagosa Springs, Colorado, United States Wyndham Destinations Full time
Unlock Your Potential as a Guest Services Agent

At Wyndham Destinations, we're passionate about delivering exceptional experiences for our guests. As a Guest Services Agent, you'll play a vital role in making our guests' vacations unforgettable. Your warm welcome, excellent service, and contagious smile will set the tone for an unforgettable stay.

Key Responsibilities:
  • Provide warm welcomes and exceptional service to guests from around the world.
  • Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
  • Process cash and credit card transactions with precision and accuracy.
  • Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
  • Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
  • Reserve and confirm reservations for individuals and/or groups.
  • Provide guests with room rate quotes and respond to their inquiries and concerns in a timely and professional manner.
What We Offer:
  • A competitive starting rate of $18.50 per hour.
  • A comprehensive benefits package, including medical, dental, vision, flexible spending accounts, life and accident coverage, disability, and more.
  • A 401(k) plan with employer match.
  • A wellness program and employee assistance program.
  • The opportunity to work in a dynamic and inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another.

We're an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to our HR department.