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Restaurant Supervisor

3 months ago

Colorado Springs, United States Garden of the Gods Resort and Club Full time
Job DescriptionJob Description

Position Purpose & Summary

The PM Dining Room Supervisor is responsible for assisting the Dining Room Manager, the Restaurants Manager, and the Director of Food & Beverage (F&B) in overseeing the operation and staff of the restaurant to maintain the highest level of standards and efficiency.

Essential Functions:

  • Oversee operations along with and in the absence of the Manager / Assistant Manager
  • Maintains knowledge of, abides by, and enforces Colorado Liquor laws
  • Ensure physical atmosphere and cleanliness of restaurant, furnishings, and workstations.
  • Provides a pleasant and efficient atmosphere for staff, members, and guests.
  • Monitor food quality and service level.
  • Assists with hiring, training, testing, and maintaining updated training manuals.
  • Assists with monitoring payroll and revenue daily.
  • Assists with ordering, organizing and inventory control of all products.
  • Reads and Responds to emails daily.
  • Assists the hostess/host with calls and seating of the guest.
  • Responds proactively to staff and guest concerns.
  • Answers and responds to phone messages.
  • Attends and conducts daily staff line ups including the Enrichment News.
  • Stay abreast of the latest trends in the culinary, wine and liquor industry.
  • Available to work various hours and shifts dictated by needs of the operation.
  • Deliver "I Am Proud" service standards and department-specific signature touch points.
  • Establish cross-departmental channels of communication among teammates that are consistent and complete.

Additional Duties and Responsibilities:

  • Scheduling of staff according to occupancy level and forecasting, and reviews BEOs
  • Assures all side work is updated and duties are performed by the staff before releasing them from the shift.
  • Interface positively with other departments, helping when needed.
  • Ability to work any assigned shift / work schedule.
  • Ability to program menus in Jonas.
  • Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
  • Provide extraordinary service that is "Enriching by Nature."
  • Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
  • Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
  • Be empowered to make things go right if they go wrong.
  • Give the guest/member a fond farewell.
  • Address feedback by utilizing the LEARN Model.
  • Demonstrate a professional appearance and be attentive to what matters most.
  • Comply with company policies and procedures.
  • Observe and adhere to safety guidelines.

Marginal Functions:

  • Perform other duties as assigned.
  • Interface positively with other departments, offering assistance when needed.
  • Displays care in use of equipment and maintains an organized and professional work environment.

Position Requirements:

Minimum Knowledge & Skills: Requires knowledge of food and beverage items and preparation, safe handling, and service techniques. Requires computer proficiency and knowledge of excel. Required to be well organized with the ability to make quick decisions in high stress situations. Required to have excellent customer service and highly developed communication skills.

Formal Education and Job-Related Experience: High School diploma or equivalent. Three (3) years restaurant experience. One (1) year supervisory experience.

License, Registration, and/or Certification Required: Serve Safe, Food Handlers Certificate


External and Internal Personal Contact:

Communications:

  • Daily - Verbal, Written, Email
  • Weekly - Verbal, Written, Email
  • Occasionally - Participate in one-on-one coaching sessions.

Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication.


Additional Licenses and/or Certifications Required:

YES

NO

Valid Driver's License

X

CPR Certification

X

Food Protection Manager Certification

X

Food Handler Certification

X

Alcohol Server/Seller Certification

X


Position Analysis/Specifications:

N/A

(Not Applicable)

OCCASIONAL

FREQUENTLY

Sitting

X

Standing

X

Walking

X

Bending Over

X

Crawling

X

Reaching

X

Crouching

X

Kneeling

X

Balancing

X

Pushing / Pulling

X

Lifting / Carrying:

10 lbs. or less

X

11 to 25 lbs.

X

26 to 50 lbs.

X

51 to 70 lbs.

X

Manual Dexterity

X

Fine Motor Skills

X

Gross Motor Skills

X

Eye / Hand Coordination

X

Near Vision

X

Far Vision

X

Color Recognition

X

Hearing

X


Environmental Factors:

Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.


YES

NO

Working Outside

X

Working Inside

X

Working Alone

X

Working Closely with Others

X

Excessive Cold / Heat

X

Excessive Humidity / Dampness

X

Noise / Vibrations

X

Working Above Ground

X

Working Below Ground

X

Working with Chemicals / Detergents / Cleaners

X

Working Around Fumes / Smoke / Gas

X

Walking on Uneven Surfaces

X

Operating Motorized Equipment or Vehicles

X

Working Around/Near Machinery/Motorized Equipment

X

Climbing on Scaffolds or Ladders

X

Continuous use with a Computer and Keyboard

X





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