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Customer Experience Specialist

2 months ago

Tampa, United States Softrim LLC Full time
Job DescriptionJob DescriptionSalary: $24 to $29 /hr

Job Summary:

 

Softrim is a leading Technology Services provider that offers end-to-end technology solutions including Managed IT Services, Networking, and Low-Voltage construction and design services.  We have offices in Estero FL, Alpharetta GA, and Raleigh NC with major clients all over the country.

 

We are looking for a professional in Tampa, FL (remote position) with strong organizational and personal skills that can cultivate and strengthen relationships with our existing client base and become a trusted advisor.  You will be mentored to become an essential team member.  Communication and organizational skills, technical aptitude, and dedication will be the key to your long-term success in this role and your ability to grow.  

 

Responsibilities:

 

  • Take ownership of customer issues and following problems through to resolution.
  • Maintain and grow strong client relationships.
  • Keep accurate records and document customer service actions and discussions.
  • Answer questions and assist in problem solving for assigned key accounts.
  • Hold Quarterly Business Reviews for assigned key accounts.

 

  • Be a resource by providing help desk or other resources for assigned key accounts/clients.
  • Stay up to date with preferred technologies and services provided by Softrim

 

Required Experience:

 

  • General customer service experience, ideally within IT, Low Voltage systems, or Senior Living.
  • Working with Microsoft products including Word, Excel, Outlook, and PowerPoint.
  • Strong interpersonal skills.
  • Ability to travel up to 25%.

 

Desired Skills:

 

  • Strong presentation and improvisation skills.
  • Attention to detail.
  • Team player with good time-management skills.
  • Aptitude to learn a large variety of technologies.
  • Ability to develop a deep understanding of the product line and client base.

   

Employment Terms:

 

Full-time, Non-Exempt, Hourly.  Softrim provides comprehensive benefits (medical, dental, vision, life, AD&D, disability) and 401(k) after an introductory period.  Typical business hours are from 8 a.m. until 5:00 p.m. with lunch break, Monday through Friday, excluding company-observed holidays.  Limited after-hours work may be required.