Customer Experience Specialist

6 days ago

Tampa, Florida, United States Our Team Full time
Job Summary

We are seeking a highly skilled and enthusiastic Server to join our team at Our Team. As a Server, you will be responsible for providing exceptional customer service, ensuring a seamless dining experience, and promoting our brand.

Key Responsibilities
  • Customer Service: Greet guests with a warm smile, build rapport, and ensure an enjoyable dining experience.
  • Food and Beverage Service: Promptly and accurately take food and beverage requests from guests, ensuring expedient service.
  • Menu Knowledge: Learn and expertly recommend menu items, including drinks and specials.
  • Guest Interaction: Engage with guests, use visual cues to provide silent service, and make recommendations to enhance their experience.
  • Teamwork: Collaborate with colleagues to ensure seamless service, communicate effectively, and maintain a positive attitude.
Requirements
  • Communication Skills: Possess excellent verbal and written communication skills, with the ability to listen actively and respond positively.
  • Customer Focus: Demonstrate a passion for delivering exceptional customer service, with a focus on meeting and exceeding guest expectations.
  • Teamwork and Adaptability: Be able to work effectively in a fast-paced environment, adapt to changing situations, and maintain a positive attitude.
  • Physical Demands: Be able to stand for long periods, lift up to 30 pounds, and move quickly and efficiently in a dynamic environment.
Competencies
  • Passion for the Guest: Create a seamless guest experience by being the face of the door, welcoming guests, and enthusiastically meeting their needs.
  • Communication: Keep the lines of communication positive, open, and productive, with a focus on building rapport and resolving conflicts.
  • Flair and Salesmanship: Keep it fun and keep it real, seeking opportunities to sell others on the whole Our Team experience.
  • Reliability and Accountability: Work hard, follow direction, and deliver quality results, with a focus on meeting and exceeding expectations.
  • Flexibility and Stress Tolerance: Respond quickly to changing needs, adapt to new challenges, and maintain a positive attitude in a dynamic environment.
  • Teamwork and Collaboration: Fuel an environment where everyone pitches in and gets along, with a focus on cooperation, respect, and acceptance.

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