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Customer Experience Specialist

2 months ago

Tampa, Florida, United States Live Nation Entertainment Full time

About Us

Live Nation Entertainment is a leading global entertainment company that specializes in live music and event production. Our company is comprised of several market leaders, including Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. We are committed to delivering exceptional experiences to our customers and creating a fun and inclusive work environment for our employees.

The Role

We are seeking a highly motivated and customer-focused Guest Services Representative to join our team at MIDFLORIDA Credit Union Amphitheatre. As a Guest Services Representative, you will be responsible for providing exceptional customer service to our guests, responding to their inquiries, and resolving any issues that may arise.

Key Responsibilities

  • Deliver outstanding customer service to maintain customer loyalty and satisfaction.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Work collaboratively with other team members to ensure seamless execution of events.
  • Participate in sustainability initiatives to reduce waste and promote environmental responsibility.
  • Perform other duties as assigned by the Guest Services Manager.

Requirements

  • High school diploma or equivalent required.
  • At least 2 years of experience in customer service and communication.
  • Strong strategic thinking and creative problem-solving skills.
  • Excellent verbal and written communication skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.

What We Offer

As a Guest Services Representative at Live Nation Entertainment, you will have the opportunity to work in a dynamic and inclusive environment that values diversity and promotes equal employment opportunities. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Equal Employment Opportunity

Live Nation Entertainment is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is free from discrimination and harassment and where all employees feel valued and respected.