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Community Manager

3 months ago

Fort Mill, United States Madison Communities Full time
Job DescriptionJob DescriptionCommunity Manager

This position is responsible for leading and directing all community operations. The Community Manager leads and motivates community staff members to provide service to residents and maintain a high level of resident satisfaction.

Essential Functions and Responsibilities:

  • Lead, direct, and control all facets of the community to ensure quality services and a high degree of customer satisfaction by Madison Communities’ standards and policies, while working within budgetary guidelines
  • Recruit, hire, onboard, manage and provide performance feedback to employees to ensure community performance and adequate staffing.
  • Motivate associates through recognition programs, training, and team building. Ensure team meets strategic drivers
  • Train staff members on proper leasing techniques and resident service
  • Ensure property performance is maximized—this includes walking the grounds to ensure product is show ready; walk all made ready apartments to inspect and ensure ready for new resident
  • Tour visitors and guests (this includes prospects, owners, investors, guests from corporate) to show amenities, apartments, models, community, etc. (this may involve walking on hills and up and down 3 flights of stairs)
  • Conduct regular performance appraisals and address any associate concerns or employee relations issues. Maintain complete and accurate associate files and a high level of associate satisfaction, as measured by periodic surveys
  • Conduct weekly meetings with leasing and maintenance staff (Some are held while standing in the maintenance shop or office for up to 30 min at a time)
  • Ensure strategic drivers are communicated to staff and achieved
  • Develop and administer the community budget
  • Evaluate unit prices in accordance with the market and budgeted goals
  • Develop an annual marketing plan and conduct marketing reviews on a monthly basis
  • Obtain bids for all contract services and oversee routine capital projects, coordinate with Construction Services, as necessary
  • Ensure that the onsite staff provides the highest level of service to residents; respond appropriately to survey results
  • Responsible for 35% of leasing activities

Requirements

  • Ability to build, lead, and serve on teams required
  • Demonstrate strong marketing skills required
  • Ability to analyze and explain financial reports
  • Strong working knowledge of MS Office Suite to include MS Excel
  • Property Software experience – (Yardi, Rent Café and CRM knowledge or knowledge of similar programs)
  • Ability to provide exceptional customer service
  • Superior interpersonal skills; ability to get along with diverse personalities; tactful; mature, flexible
  • Present a professional image
  • Resourceful and well organized

Education and Background:

  • BA/BS in business or relevant experience
  • Successful supervisory experience
  • 3+ years’ experience in a property management role preferred

Benefits:

  • Health insurance
  • 401(k)
  • Dental insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  • A Class Luxury property