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Customer Experience Specialist

4 months ago

Cincinnati, United States Protective Industrial Products Full time
Job DescriptionJob Description

Job Summary

This position is responsible for providing day-to-day support for the PIP/WCPG business functions. Activities include but are not limited to order review and contract interpretation, account creation, order processing, account maintenance, billing, invoicing and problem resolution.

Essential Functions

  • Responsible for managing the order process in an accurate and timely manner for customer contracts
  • Responsible for driving and identifying opportunities for continuous improvement
  • Utilize EDI for order processing
  • Liaises with other departments such as sales, sales operations, customer support, legal, pricing, credentialing, credit management, etc. to problem-solve both internal and external customer issues
  • Identifies customer needs and provides a high level of customer satisfaction. This may include communication and correspondence to customers
  • Contributes to a positive team environment through the achievements of team objectives and measurements. Assists team members as needed
  • Provides backup-support where additional coverage is needed
  • Completes other duties as assigned

Core Skills & Competency Requirements

  • 1-3 years of related experience
  • Solid written and oral communication skills
  • EDI order processing knowledge
  • Excellent time management and organizational skills
  • Good interpersonal skills
  • Ability to work on multiple tasks simultaneously and work across a matrixed organization
  • Strong attention to detail
  • Demonstrated analytical and problem-solving skills
  • Superior customer service skills

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