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Guest Services Agent

2 months ago

Lansing, United States Crowne Plaza Lansing Full time
Job DescriptionJob DescriptionDescription:

The Front Desk is the first point of contact and the first impression for guests. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. We're looking for a Full-Time Front Desk Agent with flexible availability including weekends. Pay starts at $16/hr.


About Us: Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Lets Go Further Together.


Benefits and Discounts provided to ALL company employees:

  • Holiday Bonus
  • Sick time
  • Travel Benefits at IHG® Hotels & Resorts Worldwide
  • Friends and Family Rate at the Crowne Plaza Lansing
  • Retirement Plan with company match

Additional Benefits provided to FULL-TIME employees:

  • Medical/Dental/Vision Insurance
  • Vacation time
  • Vacation Enhancement
  • Personal Day
  • Paid Holidays
  • Funeral/Bereavement Leave
  • Pet Bereavement
  • Footwear Reimbursement Policy
  • $20,000 Life Insurance Policy
Requirements:
  • Be the warm welcome that kicks off a memorable guest experience
  • Acknowledge IHG One Rewards members and returning guests, in person or on the phone
  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
  • Handle cash and credit transactions
  • Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys.
  • Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
  • Take pride in your appearance and place as a brand ambassador
  • Always know what events and activities are on the day’s schedule
  • Jump into other ad-hoc duties when your colleagues need your help