National Support Specialist

1 month ago

Indiana, United States Compass Group Careers Full time
Job DescriptionJob Description Crothall Healthcare

National Support Specialist

Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013 and Becker's Top 150 Places to Work since 2016. A division of Compass Group USA, we have more than 26,000 team members. Our core services include: Environmental Services, Patient Transportation, Laundry & Linen, Facilities Management, Healthcare Technology Solutions, and Ambulatory EVS. Learn more at www.Crothall.com.

This position is eligible for an Employee Referral Bonus If you know someone that is qualified for this role, please use the ‘job search’ in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. Click here to view the step-by-step instructions to refer a friend to this position.

Job Summary

Summary: Crothall Healthcare provides an advanced level of quality maintenance, service and support for multi-modality, multi-vendor diagnostic imaging (DI) equipment.

Job Description: This role is responsible for the leadership, support and development of the DI service team, to ensure expert service of imaging equipment and customer satisfaction. The NSE role is also the last line of defense before service is outsourced to a third-party.

Primary Duties:

* Responsible for technical support for customer accounts, equipment assets and/or modalities as assigned. This includes the development of programs and procedures, training, mentoring, technical support, monitoring escalations, cost productivity, and driving self-service capability.
* Provide technical support via phone, written (email or other) and on- site, as needed.
* Demonstrate advanced troubleshooting capability for multi-modality, multi-OEM’s.
* Proven track record of solving difficult problems
* Demonstrated ability to handle difficult customer situations
* Perform/facilitate DI assessments at new account start-up or when needed.
* Supports QA/RA to ensure compliance with company, ISO, and governmental policies. Contribute/write policies as needed.

General Duties:

* Perform daily duties in accordance with the Crothall Healthcare Policy and Procedure Manual.
* Ability to carry or pull up to 40 lbs of equipment and tools.
* Frequent bending, stooping, twisting and turning required using full body mobility.
* Adhere to prescribed PPE (Personal Protective Equipment) requirements to protect against physical, biological and chemical hazards.
* Perform other related duties as required.
* Possess a valid driver’s license and maintain a good driving record.
* Available for after hours and weekend support as needed.
* Travel up to 80% of the time to customer sites, meetings, and training as required.


Skills/Qualifications:

* Bachelor’s or Associate’s Degree in Electronics/Biomedical Technology or equivalent.
* Must be competent with a minimum of 5 years of experience servicing and maintaining advanced multi-vendor/multi-modality DI equipment.
* Operate under required knowledge of regulatory requirements.
* Strong time management ability
* Able to collaborate and cooperate in a team environment to achieve assigned goals and objectives, take direction and proactively complete assignments.
* Ability to work independently with minimal supervision.
* Ability to prioritize, organize and handle multiple projects and activities simultaneously.

Apply to Crothall today

Crothall is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Crothall maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Crothall are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Flexible Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)


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