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Technical Support Specialist I
2 months ago
Position Overview:
Computer Task Group, Inc. is looking to fill a Technical Support Specialist I role. This position is essential for ensuring that all desktop personal computers and associated equipment are functioning optimally, enabling employees to perform their tasks effectively.
Location:
Remote
Key Responsibilities:
As a Technical Support Specialist, your primary duties will include:
- Providing comprehensive support for desktop computers and related hardware.
- Ensuring that all employees have access to the necessary tools for their job functions.
- Conducting face-to-face interactions with end users to resolve issues promptly.
- Exercising independent judgment and discretion in troubleshooting and resolving technical problems.
Qualifications:
To be successful in this role, candidates should possess:
- An undergraduate degree or vocational certification, or at least two years of experience in information systems, ideally within a technology-focused environment.
- A minimum of 2-3 years of hands-on desktop support experience, demonstrating exceptional customer service skills.
- Proficiency in operating systems, Microsoft Office Suite, and various software applications.
- Extensive experience in troubleshooting software applications.
- Familiarity with active directory administration.
- Excellent verbal and written communication skills in English, with the ability to engage professionally with a diverse range of individuals.
About Computer Task Group, Inc.:
CTG is a prominent provider of digital transformation solutions and services, dedicated to accelerating our clients' project momentum and achieving their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts.
Our culture is shaped by our people, values, and actions, creating a dynamic environment that is continuously renewed through our interactions with each other, our clients, and our communities. We are committed to fostering a workplace that attracts and develops top talent, as evidenced by our recognition as a Great Place to Work-certified company.
CTG is an Equal Opportunity and Affirmative Action Employer, ensuring equal opportunity and consideration for all applicants and employees without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law.