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Administrative Support Specialist
2 months ago
Discover Your Purpose at Reid Health:
Under the supervision of the Provider(s) and Practice Manager, the Administrative Support Specialist is responsible for all front office operations, which include managing incoming calls, scheduling patient appointments, facilitating check-in and check-out processes, and maintaining accurate patient medical records.
Our Commitment:
We uphold values of Excellence, Empathy, Integrity, and Accountability to surpass our customers' expectations.
At Reid, we seek individuals who resonate with our core values and exhibit a sincere desire to positively impact those we serve.
We take pride in employing individuals who consistently demonstrate commitment to these values alongside our mission and vision.
We function as one cohesive team, striving towards a unified goal of delivering exceptional customer care and service to our communities.If you are driven by a desire to serve and are in search of meaningful work, Reid Health is the ideal environment for you.
To guide our communities towards well-being, one individual at a time. It is not merely our actions – it embodies our identity.Key Responsibilities:
Respond to and prioritize incoming telephone inquiries, addressing questions, taking messages, scheduling patient appointments, or directing calls as necessary.
Confirm next-day patient appointments by contacting patients to remind them of their scheduled times, ensuring accurate availability, and rescheduling as needed.
Collect patient co-payments.
Verify patient and insurance details in accordance with RHPA guidelines, ensuring all information is accurately updated in the EMR system.
Update charts with copies of current insurance cards and patient registration forms.
Prepare new patient charts as required.
Verify insurance coverage, plan benefits, and ensure patient signatures on various insurance documents.
Keep patients informed of any delays and provide alternative options when feasible.
Coordinate the business and office schedules for the Provider(s).
Facilitate patient check-out by collecting any outstanding payments for services rendered, if applicable.
Input CPT and ICD 10 codes when necessary.
Record and post daily charges and payments as appropriate.
Balance the cash drawer and prepare deposits for the Practice Manager.
Assist patients with billing inquiries as needed, referring complex issues to the Practice Manager.
Sort, distribute, and file relevant mail, lab results, and transcriptions.
Process requests for medical records for patients and other healthcare providers within established timelines.
Perform all duties with respect for the confidentiality and safety of all patients, employees, and Providers.
Adhere to the quality principles and standards set by Reid Health Physician Associates and Reid Health.
Follow up with patients who missed their appointments.
Qualifications:
Education Required:
High School Diploma or GED equivalent
Experience Required:
Prior experience with computers.
Experience Preferred:
Six months of clerical experience with a basic understanding of insurance is preferred, along with previous work experience in a healthcare setting or medical-related role, and familiarity with medical terminology.
Work Schedule:
Week - Monday, Tuesday, and Wednesday 7am-7pm
Week - Monday, Tuesday, and Saturday 7am-7pm
Benefits:
Unexpected Perks - Daycare, Doordash, SmartDollar, Daily Pay, therapy dogs, massages, recognized as one of the Best Places to Work 2022 by Forbes.
Stay Connected:
If this position does not align with your interests, feel free to submit your information for general consideration. One of our employment specialists will reach out with next steps.
Additional Information:
EEO Statement:
No Search Firms:
Reid Health does not accept unsolicited assistance from search firms for employment opportunities. Please refrain from calling or emailing.
All resumes submitted by search firms to any employee or other representative at Reid Health via email, the internet, or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by Reid Health.
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