Operations Manager

3 months ago

Fort Worth, United States Hampton Inn & Suites Fort Worth Full time
Job DescriptionJob Description

Franchise Hotel location is seeking an experienced, talented, driven leader with renovation knowledge to fill the critical role of Operations Manager at the Fort Worth TX Hilton Property.  

Job Requirements

 

The Operations Manager has the responsibility of oversight of all hotel operations. Our OPS are on the front line with their associates providing hands-on leadership and ensuring memorable guest experiences.  The OPS actively ensures that day-to-day expenses are controlled and that measures are taken to ensure maximum revenues. OPS report directly to the General Manager.  Your primary job is to handle daily operations and maintain good Brand standards and accommodate guest.

  • Uphold and promote the core values and culture of the Company.
  • Provide consistent and professional leadership to department heads and front-line staff.
  • Achieve a favorable P&L by effectively controlling expenses and maximizing revenues.
  • Play an active role in hotel sales efforts.
  • Adhere to all brand standards and achieve favorable Quality Assurance and Survey scores to ensure brand requirements are exceeded.
  • Recruit and maintain staff for all departments of the hotel.
  • Complete all reporting requirements are assigned by the management company and/or brand.
  • Oversee ongoing training initiatives at the property level to ensure improved performance and employee satisfaction.
  • Serve as Ambassador to the community for the hotel by actively attending and participating in community events and functions.
  • Play a pivotal role in hotel sales efforts including calling on top ten accounts meeting clients hosting luncheons and receptions and meeting with on-site contacts on a daily weekly and monthly basis.
  • Inspect and grade room cleanliness and work with housekeeping manager to improve Daily.
  • Consistently monitor property condition and work with the maintenance department to ensure that the property meets safety standards while providing a physically appealing appearance to our guests
  • Maintain excellent rankings on all websites and social media.  Respond to reviews and comments as applicable.
  • Resolve customer issues favorably to achieve guest satisfaction while protecting the company and the company's assets 
  • Maintain high standards of personal appearance and grooming, including compliance with Brand dress code and wearing a name tag when working (per brand standards).
  • Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.
  • Meet all financial review dates and corporate-directed programs in a timely fashion.
  • Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
Position Requirements
  • A minimum of 3 year's hotel leadership experience preferably with Marriott, Hilton, or Hyatt.
  • The ability to be flexible in schedule to meet the needs of the hotel, respond in emergencies, and cover any emergency staffing situations.
  • Must work well in stressful high-pressure situations. 
  • Proven track record of favorably managing a hotel's P&L and meeting set budget guidelines.
  • Excellent problem-solving skills with the ability to turn issues into opportunities.
  • Leadership skills with the ability to inspire and motivate department heads and associates.
  • Ability to work independently managing a property or collectively in a team on projects with other management staff.
  • Must be able to multi-task and be able to effectively prioritize and complete tasks and assignments.
  • Excellent verbal and written communication skills are a must.
  • The operations manager must display and demonstrate excellent moral character and be an example for their team.

Benefits available.

If you think you fit the bill, submit your resume, and one of our company representatives will review your information and contact you personally if your qualifications are a match with our available positions.

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