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Employee Relations Representative
2 months ago
About the Role
Working under the direction of the Senior Employee Relations Executive, the selected candidate will be responsible for a wide range of duties in support of the agency’s employee relations function.
- Provide assistance in employee relations related matters and assisting in analyzing data, investigating and responding to internal and external complaints/inquiries.
- Resolve medium to highly complex employee relations matter by conducting prompt, thorough fact finding and providing independent counseling and viable solutions to business leaders and employees.
- Resolve performance issues that impact overall departmental performance.
- Resolve business unit conduct and employee engagement issues.
- Support the alternate placement process.
- Deliver new HR change management initiatives, programs and processes.
- Assist in the interpretation of human resources policies and procedures.
- Maintain an electronic employee relations tracking system.
- Special projects and other related duties as assigned.
Minimum Qualifications
- Bachelor’s degree from an accredited college or university in Human Resources or related field.
- A minimum of two years of progressive HR or employee/labor relations experience.
- A minimum of two years of investigative experience.
- Must be able to travel to other facilities.
Desired Qualifications
- Demonstrated ability to establish and maintain good working relationships and effectively interact with all levels of company staff and external parties.
- Proven ability to mediate and facilitate conflict resolution across diverse clients in order to maximize organizational effectiveness.
- Demonstrated strengths in listening, fact-finding, exploratory skills and problem solving. Ability to uncover additional information in an effort to bring situations to resolution.
- Must possess strong analytical skills to identify existing and potential issues and concerns, as well as the ability to exercise good judgment and arrive at sound conclusions.
- Demonstrated ability to exercise independent judgement and discretion, as well as maintain confidentiality.
- Demonstrated ability to coach and consult at various levels within the organization.
- Excellent interpersonal, oral and written communication skills.
- Demonstrated experience working effectively in a fast-paced environment and the ability to manage and prioritize multiple tasks.
- Proficient in Microsoft Programs (Word, Excel, PowerPoint).
- Knowledge of the PeopleSoft system.
- Certification in Human Resources.
- Working knowledge of Livelink..
