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Quality Field Technician Days

2 months ago

East Syracuse, United States Byrne Dewitt LLC Full time
Job DescriptionJob Description

General Description:

The Quality Field Technician is responsible for completing assigned quality-related duties to ensure customer, team member, and vendor satisfaction. The Quality Field Technician provides on-shift coordinator, support, and focus for all quality-related issues on the manufacturing production floor while learning, establishing, and maintaining basic quality systems related to manufacturing a high-quality product. The Quality Field Technician will also perform analytical testing and determine product conformance to specifications in real time, aligned with Good Manufacturing Practices. The Quality Field Technician completes these functions in support of the manufacture of extended shelf life (ESL) dairy-related products.

Job Responsibilities:

  1. Responsible for achieving assigned goals in the areas of production, safety, quality, performance, and cost.
  2. Notifies others of mechanical malfunctions to increase productivity and equipment capabilities and begins to identify areas where operators can assist in resolving concerns.
  3. Responsible for complying with GMPs, SOPs, corporate and/or plant policies, rules, and regulations.
  4. Provides assistance and support to all areas related to quality as assigned by supervisor/lead.
  5. Ensure proper focus is maintained on all quality checks performed by technicians; provide follow-up training, as needed. Perform finished pallet audits, end-of-shift product reviews, or other quality checks as needed to ensure quality standards are met.
  6. Tracks packaging/processing Key Quality Attributes (KQAs), identifies problem areas and trends; and responds to production operator’s quality questions and concerns.
  7. Communicates effectively between shifts and other departments, executes issue resolution, and escalates issues promptly.
  8. Communicates the disposition of products and assists Operations with compliance with standards.
  9. Responsible for inventory accuracy of product in Quality Hold/retest status by performing routine cycle counts and reconciliations; assisted with cycle counts for repro and waste product.
  10. Audit Operations’ paperwork, for required departments, for timely completion and accuracy.
  11. Participate in the Internal Quality Audit process to improve plant quality systems and GMP compliance.
  12. Resource to Operations for auditing, updating, and documenting compliance with the Master Sanitation Schedule.
  13. Demonstrate the ability to conduct titration testing, verify chemical concentrations, and verify CIP dilution samples as needed.
  14. Demonstrate the ability to conduct troubleshooting as needed.
  15. Perform finished product weight verifications, and checks, including the ability to perform volumetric checks.
  16. Complete sensory analysis on finished products as required.
  17. Conduct investigative research on products or materials as assigned.
  18. Conduct ATP cleaning verification and line release process as needed per shift.
  19. Conduct Environmental Swabbing as requested by QA Management.
  20. Set up documentation and complete sample shipments. Utilize proper shipping methods. Cover breaks, lunches and other staffing needs as assigned by their supervisor/lead.
  21. Compliant with all legal requirements concerning dairy processing and safety on their assigned shift and reported concerns to their supervisor/lead.
  22. Works safely and reports safety concerns promptly to their supervisor/lead and takes corrective actions as necessary to ensure a safe environment.
  23. Responsible for reporting food safety problems and initiating action and for supporting SQF by maintaining food safety and food quality.
  24. Ensures work areas are sanitary and strictly adhere to sanitation practices.

Essential Knowledge, and Skills:

  1. Ability to apply basic to complex mathematical concepts such as adding, counting, subtracting, multiplying, dividing, and knowledge of weights and measures, to sufficiently handle job tasks.
  2. Basic statistics and statistical process control knowledge.
  3. Strong attention to detail.
  4. Understand and respond appropriately to basic and complex, employee, vendor, and customer inquiries.
  5. Read, write, and communicate using the English language sufficient to perform job functions (Other preferences will be given for special language skills when there is a business need).
  6. Knowledge of the company's mission, purpose, goals, and your role in achieving each of them.
  7. Ability to operate quality and facility equipment as required in assigned areas.
  8. Satisfactorily complete all company training requirements.
  9. Ability to interpret company documents and literature and UPC/code information.
  10. Microsoft Windows and software architecture experience.

Education/Experience:

  1. A minimum of GED or High School Diploma is required; an associate degree in chemistry, biology, food science, or ag-tech science is preferred.
  2. 6 months – 2 years of manufacturing/machine operation experience in the dairy/food industry preferred.
  3. SQF or similar quality systems experience preferred.

Performance Standards:

  1. Responsible for reporting to work at scheduled times and communicating tardiness and absences with the assigned Supervisor/Manager after the occurrence.
  2. Responsible for reporting to work in a condition to work.
  3. Responsible for being well-groomed and dressed in business- and position-appropriate attire at all times including ensuring compliance with GMP dress code standards.
  4. Comply with performance criteria, standards of conduct as contained in company policy, employment procedures, and responsibilities as described in the company handbook.
  5. Maintain a safe work environment at all times and immediately report and take appropriate action to correct a safety concern.
  6. Responsible for completing all assigned tasks and responsibilities as assigned.

Work Schedule:

  1. Requires morning, afternoon, and overnight availability any day of the week based on the assigned shift.
  2. Requests to be scheduled off for a specific day require advance notification and approval by the Supervisor/Manager.
  3. Hourly: Generally scheduled for 36-48 hours/week on a rotating schedule; more hours may be required based on the needs of the business.

Environmental Concerns:

  1. Normally protected from weather and temperature changes possible exposure to hot cold wet, humid, or windy weather conditions does exist.
  2. May be subject to exposure to ingredients used in the manufacture of food products including allergens.
  3. May be subject to exposure to chemicals involved in the manufacture and sanitation of a food processing facility.

Physical Job Requirements:

  1. Ability to move throughout all areas of the facility including but not limited to office, production, and warehouse environments. Including the outside perimeter of the building.
  2. Able to wear all necessary personal protective equipment to perform job functions.
  3. Stand and/or sit continuously and perform job functions for a full shift with a meal break.
  4. Physically able to stand, bend, stoop, kneel, reach, twist, lift, push, pull, climb, balance, crouch, handle, and move items weighing up to 50 pounds without assistance and move objects exceeding 50 pounds with reasonable accommodations.
  5. Visual acuity corrected to perform job functions.

The wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Byrne, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $22.50 to $31.00.