IT Field Technician

1 week ago

Syracuse, New York, United States Mirabito Energy Products Full time
Job Title: IT Field Technician

Job Summary:

We are seeking a highly skilled and experienced IT Field Technician to join our team. As an IT Field Technician, you will be responsible for providing hardware and software support services for our locations and staff, as well as installing, maintaining, and supporting our business technology needs.

Key Responsibilities:

  • Provide hardware and software support services for locations and staff
  • Install, maintain, and support business technology needs
  • Execute change requests and troubleshoot systems incidents to provide maximum customer uptime and minimize time to repair
  • Ensure corporate technology issues are identified, tracked, reported on, and resolved in a timely manner
  • Install, support, troubleshoot IT technology equipment in the field and retail locations
  • Configure, test, document, maintain, troubleshoot, and provide training on staff equipment, IT technology, peripherals, and networks
  • Provide prompt helpdesk support and training, as needed, in writing, onsite, and/or by phone

Requirements:

  • High School Diploma or Equivalent
  • 2+ years of supporting end-user computing
  • Networking experience, Ethernet cabling and termination
  • Excellent problem-solving skills, strong verbal and written communication skills
  • Strong interpersonal skills and ability to work well in a team environment
  • Ability to multitask and juggle multiple critical issues and adapt to change

Working Conditions:

  • 75% travel required, mostly home same day
  • Flexible Scheduling, Tuesday thru Saturday or Sunday thru Thursday, 11am - 8pm
  • Reliable vehicle required
  • Occasionally lift and carry up to 50 pounds or climb a ladder no more than 10 feet

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