Field Service Technician

2 days ago

East Syracuse, New York, United States DUMAC Business Systems, Inc. Full time
Job Summary

The Field Service Technician Level I will provide technical support for onsite customers across various Point of Sale (POS) platforms and is accountable for a specific territory and customers by providing industry leading service. This position will also be responsible for maintaining the DUMAC vehicle and local inventory levels. Additionally, this position requires after hours and weekend work flexibility for an on-call rotation.

Key Responsibilities
  • Perform diagnostics down to the root cause component
  • Repair and replace PC components and peripherals
  • Communicate with customers prioritizing service and expectations
  • Troubleshoot and repair computer equipment and networks in a POS environment
  • Dedicated commitment to customer satisfaction
  • Effectively prioritize and complete service calls in designated area
  • Accurately complete required paperwork and documentation for all work completed
  • Combine speed and accuracy in completing tasks including credit card reconciliation, call handling, inventory, vehicle maintenance, returning equipment, and other technician duties as assigned
  • Active member in the on-call rotation, working to becoming primary on call resource
  • Learn proper customer communication techniques
  • Learn processes and procedures to ship and receive equipment and parts to/from remote technicians and offices
  • Demonstrate proper attitude, availability, punctuality, and attendance
Requirements
  • High School diploma and/or experience in a computer/technical position
  • Valid, active driver's license
  • Basic understanding of the elements, functions, and inter-dependence of all parts of a POS system
  • Excellent written and verbal communication skills as well as interpersonal skills
  • Possess the accountability and personal responsibility to own and drive results
  • Ability to work independently and part of a team environment
  • Proficiency in Microsoft Office programs, including Outlook, Word, Excel and PowerPoint
Preferred Qualifications
  • Possess excellent problem-solving and analytical skills
  • Strong organizational skills, attention to detail and logical problem-solving skills
Work Environment

Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, Microsoft Office applications, phones, photocopiers, filing cabinets and fax machines.

Physical Environment

Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

  • Walking, bending, lifting, repetitive motion
  • Use of hand tools and test equipment
  • Occasionally lift up to 50 lbs.
  • Ability to climb ladders

  • Field Service Technician

    2 days ago

    East Syracuse, New York, United States DUMAC Business Systems, Inc. Full time

    Job SummaryWe are seeking a highly skilled Field Service Technician to join our team at DUMAC Business Systems, Inc. As a Field Service Technician, you will provide technical support for onsite customers across various Point of Sale (POS) platforms and be accountable for a specific territory and customers by providing industry-leading service.Key...

  • Field Service Technician

    3 weeks ago

    Syracuse, New York, United States Schneider Packaging Equipment Full time

    Job SummaryWe are seeking a highly skilled Field Service Technician to join our team at Schneider Packaging Equipment Company, Inc. As a Field Service Technician, you will be responsible for providing professional equipment installation, maintenance, and customer support services for a complete range of Schneider products.Key ResponsibilitiesInstall, start...

  • Field Service Technician

    2 weeks ago

    Syracuse, New York, United States Schneider Packaging Equipment Full time

    About the RoleWe are seeking a highly skilled Field Service Technician to join our team at Schneider Packaging Equipment Company, Inc. As a Field Service Technician, you will be responsible for providing technical support and maintenance services to our customers in the packaging industry.Key ResponsibilitiesProvide technical support and maintenance services...

  • Field Service Technician

    2 weeks ago

    Syracuse, New York, United States Schneider Packaging Equipment Full time

    Job SummaryWe are seeking a highly skilled Field Service Technician to join our team at Schneider Packaging Equipment Company, Inc. As a Field Service Technician, you will be responsible for providing professional equipment installation, maintenance, and customer support services for a complete range of Schneider products.Key ResponsibilitiesInstall,...

  • Field Service Technician

    4 weeks ago

    Syracuse, New York, United States Schneider Packaging Equipment Full time

    Job SummaryWe are seeking a highly skilled Field Service Technician to join our team at Schneider Packaging Equipment Company, Inc. As a Field Service Technician, you will be responsible for providing professional equipment installation, maintenance, and customer support services for a complete range of Schneider products.Key ResponsibilitiesInstall,...

  • Field Service Technician

    4 weeks ago

    Syracuse, New York, United States Schneider Packaging Equipment Full time

    Job SummaryWe are seeking a highly skilled Field Service Technician to join our team at Schneider Packaging Equipment Company, Inc. As a Field Service Technician, you will be responsible for providing professional equipment installation, maintenance, and customer support services for a complete range of Schneider products.Key ResponsibilitiesInstall,...

  • Field Service Technician

    1 day ago

    Syracuse, New York, United States Schneider Packaging Equipment Full time

    Job SummaryWe are seeking a highly skilled Field Service Technician to join our team at Schneider Packaging Equipment Company, Inc. As a Field Service Technician, you will be responsible for providing professional equipment installation, maintenance, and customer support services for a complete range of Schneider products.Key ResponsibilitiesInstall,...

  • Field Service Technician

    2 days ago

    Syracuse, New York, United States Diedre Moire Corp. Full time

    Job Title: Field Service TechnicianAbout the Role:We are seeking a skilled Field Service Technician to join our team at Diedre Moire Corp. in Syracuse, NY. As a Field Service Technician, you will be responsible for maintaining and repairing automated candy and protein bar food packaging lines, as well as other machinery and equipment.Key...

  • Field Service Technician

    3 weeks ago

    Syracuse, New York, United States Koch Engineered Solutions Full time

    Job Title: Field Service TechnicianWe are seeking a skilled Field Service Technician to join our team at Koch Engineered Solutions. As a Field Service Technician, you will be responsible for performing hands-on mechanical and electrical work, troubleshooting and commissioning equipment, and providing exceptional customer service.Key Responsibilities:Travel...

  • Field Service Technician

    3 weeks ago

    Syracuse, New York, United States Schneider Packaging Equipment Full time

    Job SummaryWe are seeking a highly skilled Field Service Technician to join our team at Schneider Packaging Equipment Company, Inc. As a Field Service Technician, you will be responsible for providing professional equipment installation, maintenance, and customer support services for a complete range of Schneider products.Key ResponsibilitiesInstall,...

  • Field Service Technician

    4 weeks ago

    Syracuse, New York, United States Schneider Packaging Equipment Full time

    Job SummaryWe are seeking a highly skilled Field Service Technician to join our team at Schneider Packaging Equipment Company, Inc. As a Field Service Technician, you will be responsible for providing professional equipment installation, maintenance, and customer support services for a complete range of Schneider products.Key ResponsibilitiesInstall,...

  • Field Service Technician

    4 weeks ago

    Syracuse, New York, United States Schneider Packaging Equipment Full time

    Job SummaryWe are seeking a highly skilled Field Service Technician to join our team at Schneider Packaging Equipment Company, Inc. As a Field Service Technician, you will be responsible for providing professional equipment installation, maintenance, and customer support services for a complete range of Schneider products.Key ResponsibilitiesInstall,...

  • Field Service Technician

    4 weeks ago

    Syracuse, New York, United States Schneider Packaging Equipment Full time

    Job SummaryWe are seeking a highly skilled Field Service Technician to join our team at Schneider Packaging Equipment Company, Inc. As a Field Service Technician, you will be responsible for providing professional equipment installation, maintenance, and customer support services for a complete range of Schneider products.Key ResponsibilitiesInstall,...

  • Field Service Technician

    2 days ago

    Syracuse, New York, United States Schneider Packaging Equipment Full time

    Job SummaryWe are seeking a highly skilled Field Service Technician to join our team at Schneider Packaging Equipment Company, Inc. As a Field Service Technician, you will be responsible for providing professional equipment installation, maintenance, and customer support services for a complete range of Schneider products.Key ResponsibilitiesInstall,...

  • Field Service Technician

    2 days ago

    Syracuse, New York, United States Diedre Moire Corp. Full time

    Job SummaryWe are seeking a highly skilled Field Service Technician to join our team at Diedre Moire Corporation. As a Field Service Technician, you will be responsible for installing, maintaining, and repairing industrial-grade packaging systems at various food and consumer goods manufacturers.Key ResponsibilitiesTravel to customer sites for standard...

  • Field Service Technician

    23 hours ago

    Syracuse, New York, United States Koch Engineered Solutions Full time

    About the RoleWe are seeking a highly skilled Field Service Technician to join our team at Koch Engineered Solutions. As a Field Service Technician, you will be responsible for performing hands-on mechanical and electrical work, troubleshooting and commissioning equipment, and providing exceptional customer service.Key ResponsibilitiesTravel to job sites to...

  • Field Service Engineering Technician

    3 weeks ago

    Syracuse, New York, United States CNY Outsourcing Full time

    Job Title: Field Service Engineering TechnicianWe are seeking a highly skilled Field Service Engineering Technician to join our team at CNY Outsourcing. As a Field Service Engineering Technician, you will be responsible for leading and performing onsite commissioning and acceptance of equipment at customers' facilities.Key Responsibilities:Provide input to...

  • Field Service Technician

    1 week ago

    Syracuse, New York, United States Life Fitness Full time

    About the OpportunityWe are seeking a highly skilled Field Service Technician to join our team at Life Fitness. As a Field Service Technician, you will be responsible for traveling to commercial and consumer locations to assist with installations, make repairs, and conduct preventative maintenance on fitness equipment and entertainment consoles across the...

  • Field Equipment Technician

    4 weeks ago

    East Syracuse, New York, United States United Rentals Full time

    Job Title: Field Equipment TechnicianWe are seeking a highly skilled Field Equipment Technician to join our team at United Rentals. As a key member of our Service Department, you will be responsible for performing maintenance and repairs of complex equipment on customer-owned equipment with limited or no supervision.Key Responsibilities:Maintenance and...

  • ATM Field Service Technician

    2 days ago

    Syracuse, New York, United States JobsRUs Full time

    Job OverviewJobsRUs is seeking a skilled Field Service Technician to join our team. As an ATM Field Service Technician, you will be responsible for maintaining, troubleshooting, and repairing ATMs in a remote field service environment.Key ResponsibilitiesPerform routine maintenance and repairs on ATMs, including component replacements and...