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Client Service Representative

4 months ago

Greer, United States Swafford Transport & Warehouse Full time
Job DescriptionJob DescriptionSalary:

Job description

We are seeking a highly motivated individual to join our staff as a Client Services Representative. We are a Third Party Logistics Provider (3PL) in Greer/Greenville, South Carolina. We have over 30 years’ experience and we currently operate 454,000 square feet of warehouse space and a fleet of bonded trucks. This position is responsible for customer service and order processing for all receipts and shipments.


Responsibilities include

  • Act as the main point of contact in all matters relating to client concerns and needs
  • Build and strengthen client relationships to achieve long-term partnerships
  • Maintain accurate client records, keeping track of any contract updates and renewals
  • Assist with challenging client requests or issue escalations as needed
  • Written and verbal communication with customers
  • Written and verbal communication with managers and leadership on a frequent basis
  • Perform other duties as assigned or directed by management


Requirements

  • Proven experience in customer service
  • Strong computer skills
  • Must be able to lift up to 50 lbs.
  • Previous shipping/receiving and inventory control experience preferred
  • Excellent math skills
  • Excellent verbal and written communication skills


Knowledge of the following is a plus:

  • Warehouse Management Systems
  • Customer Service
  • Warehousing
  • EDI
  • Web Services
  • Web Portals


Benefit package includes 401k with company match, group health insurance, paid personal time off and observance of major holidays. The Company offers competitive compensation depending upon level of experience.


The Company is an equal opportunity employer committed to creating a diverse workforce. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, service member status, amnesty or status as a covered veteran, or any other protected classification under applicable federal, state, and local laws.


We maintain a Drug-Free Workplace.