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Community Manager
3 months ago
Columbia Residential is looking for a Community Manager to become a part of our team As a member of the Columbia Residential family, you will become an integral contributor to fulfilling the mission and vision of the company.
General Position Summary:
The Community Manager has full responsibility for managing the day-to-day operations, direction, and supervision of all staff to achieve maximum financial and occupancy goals while maintaining the community in good physical condition and appearance.
General Job Competencies:
- Conduct all business by company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act, OSHA, EPA, and all other Federal, State, and Local laws about Multi-Family Housing.
- Hire, train, motivate, and empower staff; build a cohesive team to achieve operational goals and objectives.
- Provide a high level of customer service at all times to residents, potential residents, vendors, and colleagues to ensure all customers, internal and external are treated with respect, have their concerns addressed properly and promptly, and are given the proper information regarding policies and procedures.
- Inspect vacant and rent-ready units to ensure necessary repairs and maintenance are completed by the Company’s Service Delivery Standards. Must inspect the community exterior and address all liability and/or deficiencies promptly.
- Assist with the preparation of the annual budget to maximize income, control expenditures and maintain financial objectives to meet pre-determined budgetary goals.
- Conduct market surveys, and create and implement marketing plans for ongoing success and high occupancy of the community.
- Respond to, manage, and oversee all critical emergency incidents that occur in the community including residents, guests, employees, and property incidents. Must prepare all necessary reporting and notify the Regional Manager.
- Oversee relative accounting transactions. Manage community cash function consisting of accounts receivable/payable and cash receipts. Main bookkeeping at all times.
- Maintain accurate inventory of tangible assets analyze budget variances and submit written findings to Regional Manager.
- Perform related administrative duties such as preparation of reports, processing of forms and documents, preparation and monitoring of annual budget, purchase of goods and supplies; processing employee forms and documents, scheduling employee work and leave time; must perform the duties of the Assistant Community Manager and Community Leasing Specialist should the need arise in compliance with Federal, State and Local guidelines.
- Affordable Housing: Supervise the ongoing compliance requirements and annual compliance audits.
Position Qualifications:
Education:
- High School Graduate or General Education Degree (GED)
- Associate’s Degree or equivalent form, 2-year college or Technical School preferred
Experience/Specialized Knowledge Required:
- Minimum two years experience in property management or related industry.
- Must have business and management principles to include strategic planning, resource allocation, leadership, problem-solving, decision-making, team development, customer service, delegation, and follow-up.
- Excellent written and verbal communication skills providing for effective communications with residents, employees, peers, vendors, owners, etc., and assisting in efficient operations.
- Computer software experience includes Property Management Software, MS Word, MS Excel, and MS Outlook.
- Strong understanding of Low Income Housing Tax Credit (LIHTC), and Land Use Restriction Agreement (LURA).
- Basic Understanding of Landlord/Tenant laws and applications, familiarity with state-specific Leases and Addendums, Fair Housing/ADA regulations and applications, and OSHA & EPA requirements for the property management industry.
- Based on the community program layer, must possess or be able to obtain within 12 months from employment; Certified Manager of Housing, Certified Manager of Occupancy, and, Housing Compliance Professional certifications.
Other Requirements:
- Complete in-house training within the first 90 days of employment.
- Passion – Enjoy the work that you do; demonstrate a pleasant professional demeanor and show a desire for success.
- Entrepreneurial Spirit – Exhibit behavior that is consistent with the Vision, Mission Statement, and Core Values of the Company; make the work environment enjoyable for self and others.
