Front Desk Associate

4 weeks ago

Nashville, United States Eximius Associates Full time
Job DescriptionJob Description

Job Title: Front Desk Associate

Company: Eximius Associates

Location: Nashville, TN

About Us: Eximius Associates is a leading company known for organising high-end corporate events, bespoke private functions, and industry-leading conferences. As we expand our presence in Nashville, we are committed to delivering exceptional service and creating a welcoming environment for all our guests. We are seeking a dedicated and professional Front Desk Associate to join our team and provide outstanding service to our clients and visitors.

Position Overview: As a Front Desk Associate at Eximius Associates, you will be the first point of contact for guests and clients, responsible for managing front desk operations, handling inquiries, and ensuring a seamless and positive experience. The ideal candidate will be personable, organised, and capable of multitasking in a busy environment.

Key Responsibilities:

  • Greet and welcome guests with a warm and professional attitude, ensuring a positive first impression.
  • Manage check-in and check-out procedures efficiently, handling reservations and special requests as needed.
  • Provide information about our services, facilities, and local attractions, addressing guest inquiries and offering assistance.
  • Handle phone calls, emails, and in-person inquiries, providing clear and accurate information and resolving any issues promptly.
  • Maintain a clean and organised front desk area, ensuring it is presentable and equipped with necessary materials.
  • Assist with scheduling appointments, coordinating meetings, and arranging for any special accommodations or services.
  • Monitor and manage guest access, ensuring security and compliance with company policies.
  • Collaborate with other departments to fulfil guest requests and resolve any issues that may arise.
  • Perform administrative tasks such as data entry, filing, and maintaining records.
  • Follow all company policies, procedures, and health and safety regulations to ensure a safe and secure environment.

Qualifications:

  • Previous experience in a front desk, customer service, or administrative role is preferred.
  • Excellent communication and interpersonal skills, with a friendly and professional demeanour.
  • Strong organisational skills and the ability to handle multiple tasks efficiently.
  • Proficiency in using computer systems, reservation software, and basic office equipment.
  • A positive attitude and a commitment to providing exceptional service.
  • High school diploma or equivalent; additional qualifications in hospitality or office administration are a plus.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunity to work in a dynamic and supportive team environment.
  • Career development and advancement opportunities.
  • A vibrant and inclusive work environment in Nashville.

How to Apply: If you are a motivated and customer-focused individual with a passion for delivering excellent service, we would love to hear from you. Please send your CV and a cover letter outlining your relevant experience and why you are the ideal fit for this role.

Join us at Eximius Associates and be a key part of our commitment to providing exceptional guest experiences in Nashville.

Eximius Associates is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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