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Front Desk Associate

2 months ago

Nashville, Tennessee, United States Nashville Staybridge Suites Midtown Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Nashville Staybridge Suites Midtown. As a key member of our front office team, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a seamless stay for our guests.

Key Responsibilities
  • Guest Service: Greet and register guests, assign rooms, and provide information about hotel amenities and services.
  • Reservations: Handle reservations, cancellations, and modifications in a timely and efficient manner.
  • Front Desk Operations: Manage the front desk area, including cash handling, credit card processing, and maintaining accurate records.
  • Communication: Respond to guest inquiries, resolve issues, and provide excellent customer service.
  • Teamwork: Collaborate with other departments to ensure a smooth and efficient operation.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 0-1 year of customer service experience in a hotel or hospitality setting.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in hotel software systems.
What We Offer
  • Competitive Pay: Competitive hourly rate and opportunities for advancement.
  • Benefits: Comprehensive benefits package, including medical, vision, dental, and 401(k) matching.
  • Training: Ongoing training and development opportunities to enhance your skills and knowledge.