Front Desk Associate

6 days ago

Nashville, Tennessee, United States Moodynational Full time

**Job Summary**

We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at the Embassy Suites Nashville at Vanderbilt, managed by Moody National Hospitality Management. As a Front Desk Clerk, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.

**Key Responsibilities:**

  • Process guest check-ins and check-outs in a professional and efficient manner.
  • Respond to customer concerns and issues in a timely and courteous manner.
  • Pre-register, block reservations, and take same-day reservations according to hotel rate structures and sell strategies.
  • Accurately complete logs and reports as specified by management.
  • Arrange for alternative lodging for guests when necessary.

**Requirements:**

  • Solid working knowledge of related company and brand policies, procedures, and services.
  • Excellent interpersonal, written/verbal communication, and telephone etiquette skills.
  • Intermediate proficiency with Front Desk computer systems.
  • Excellent command of the English language; second language proficiency desirable.
  • Excellent time management skills and ability to multi-task and prioritize work.
  • Exceptional problem-solving skills.
  • Ability to maintain customer focus.
  • Excellent organizational and planning skills.
  • Ability to work well in a team environment.

**Work Environment:**

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

**What We Offer:**

  • Competitive pay.
  • Flexible scheduling opportunities.
  • Comprehensive benefits, including medical, dental, vision, and 401(k) with Employer Match.
  • Career opportunities, not just jobs.

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