Front Desk Associate

4 days ago

Nashville, Tennessee, United States Moodynational Full time

**Job Summary**

Moody National Hospitality Management is seeking a Part Time Front Desk Clerk to join our team at the Embassy Suites Nashville at Vanderbilt. As a Front Desk Clerk, you will be responsible for processing guests in and out of the hotel in a professional and efficient manner to maximize customer satisfaction.

**Key Responsibilities:**

  • Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures.
  • Accurately conduct all cash handling and credit card processing activities.
  • Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner.
  • Resolve customer complaints, escalate issues as necessary or report to other departments for resolution.
  • Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies.
  • Cancel reservations according to procedures.
  • Accurately complete any logs/reports as specified by management.
  • Arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures.

**Requirements:**

  • Solid working knowledge of related company and brand policies, procedures, and services.
  • General knowledge of other departments in the hotel.
  • Excellent interpersonal, written/verbal communication and telephone etiquette skills.
  • Intermediate proficiency with Front Desk computer systems.
  • Excellent command of the English language; second language proficiency desirable.
  • Excellent time management skills and ability to multi-task and prioritize work.
  • Excellent written and verbal communication skills.
  • Exceptional problem solving skills.
  • Ability to maintain customer focus.
  • Excellent organizational and planning skills.
  • Ability to work well in a team environment.
  • Ability to follow corporate standards and procedures.

**Work Environment:**

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

This position works indoors.

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