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Front Desk Associate

2 months ago

Nashville, United States Holston House Nashville Full time

About the Company:

We are seeking a Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and creating a welcoming atmosphere.


About the Role:

Greet guests in a friendly and professional manner

Check guests in and out of the hotel

Answer phone calls and direct inquiries to the appropriate department

Assist guests with inquiries and provide information about hotel services

Handle guest requests promptly and efficiently

Process reservations and cancellations accurately

Maintain a clean and organized front desk area


Responsibilities:

  • Experience in front desk operations or hospitality industry preferred
  • Proficiency with phone systems and basic computer skills
  • Excellent communication skills with a focus on guest relations
  • Bilingual or multilingual abilities are a plus
  • Knowledge of hotel services and amenities
  • Strong phone etiquette and customer service skills


Qualifications:

Join our team as a Front Desk Agent to be part of a dynamic hospitality environment where your skills in guest services will shine