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Community Outreach Specialist
4 weeks ago
Our Community Outreach Specialist will support our initiatives by developing a more extensive awareness and support services to educate and engage residents/individuals on health care services offered at UCHC, and assist with continuity of care, providing essential resources for retention and growth.
Responsibilities:
- Assist with outreach, scheduling appointment-related information and work directly with patients through inbound/outbound telephone calls.
- Convene and facilitate regular check-ins with the Quality Director to evaluate outreach progress and outcomes.
- Organize and facilitate activities to educate and collect input from community members and key stakeholders.
- Represent UCHC in Marketing and promote all services that are provided by the health center, including mobile clinic outreach
- Present to patients and key stakeholders on specific health-related programs and topics improve patient care and quality
- Develop and distribute outreach materials and brochures
- Assist the Quality Director in developing best practices guides for conducting outreach
- Help educate patients about other support services that UCHC offers to address SDOH
- Collaborate with enrollment coordinators to facilitate health program enrollments/patient portal.
- Generate data reports at regular intervals throughout the year to check for accurate and complete data collection. Send messenger messages to patients and the UCHC community.
- Understand program goals, monitor progress toward meeting these goals, and communicate this progress to program leadership on a regular basis
- Other duties as assigned by the Quality Director
- High School diploma or GED is a must
- Enthusiasm for helping others and making an impact on the community we live in by solving problems and providing creative alternatives
- Passion for people and confidence speaking in front of small or large groups
- Preferred experience in health education, outreach, and HEDIS measures.
- Experience conducting outreach in culturally and economically diverse communities
- Experience using a variety of strategies to collect community
- Bilingual REQUIRED: English/Spanish
- Flexible work schedule; required to work both in clinic setting and field-based
- Experience speaking with community members and facilitating events
- Computer proficient with Google G-Suite
- Current valid California Driver’s License and Insurance Certificate and regular access to a reliable vehicle
- Commitment to good attendance and punctuality
- Commitment to the agency’s mission
- Experience working with not-for-profit agency/organization
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