Community Outreach Specialist

4 weeks ago


Los Angeles, United States Universal Community Health Center Full time
Job DescriptionJob DescriptionDescription:

Our Community Outreach Specialist will support our initiatives by developing a more extensive awareness and support services to educate and engage residents/individuals on health care services offered at UCHC, and assist with continuity of care, providing essential resources for retention and growth.


Responsibilities:

  • Assist with outreach, scheduling appointment-related information and work directly with patients through inbound/outbound telephone calls.
  • Convene and facilitate regular check-ins with the Quality Director to evaluate outreach progress and outcomes.
  • Organize and facilitate activities to educate and collect input from community members and key stakeholders.
  • Represent UCHC in Marketing and promote all services that are provided by the health center, including mobile clinic outreach
  • Present to patients and key stakeholders on specific health-related programs and topics improve patient care and quality
  • Develop and distribute outreach materials and brochures
  • Assist the Quality Director in developing best practices guides for conducting outreach
  • Help educate patients about other support services that UCHC offers to address SDOH
  • Collaborate with enrollment coordinators to facilitate health program enrollments/patient portal.
  • Generate data reports at regular intervals throughout the year to check for accurate and complete data collection. Send messenger messages to patients and the UCHC community.
  • Understand program goals, monitor progress toward meeting these goals, and communicate this progress to program leadership on a regular basis
  • Other duties as assigned by the Quality Director
Requirements:
  • High School diploma or GED is a must
  • Enthusiasm for helping others and making an impact on the community we live in by solving problems and providing creative alternatives
  • Passion for people and confidence speaking in front of small or large groups
  • Preferred experience in health education, outreach, and HEDIS measures.
  • Experience conducting outreach in culturally and economically diverse communities
  • Experience using a variety of strategies to collect community
  • Bilingual REQUIRED: English/Spanish
  • Flexible work schedule; required to work both in clinic setting and field-based
  • Experience speaking with community members and facilitating events
  • Computer proficient with Google G-Suite
  • Current valid California Driver’s License and Insurance Certificate and regular access to a reliable vehicle
  • Commitment to good attendance and punctuality
  • Commitment to the agency’s mission
  • Experience working with not-for-profit agency/organization


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