General Manager

SUMMARY:

We seek an entrepreneurial, hands-on leader with passion for independent luxury hospitality in a competitive mountain environment. This high-profile position is responsible for overseeing all aspects of hospitality and property management in accordance with Timbers Resorts’ mission and core values. The General Manager is responsible for maximizing financial performance, guest satisfaction, and staff development within established quality standards for both the boutique hotel and residence club. This is a special opportunity to work with caring ownership and Timbers Resorts’ supportive operational excellence.

ESSENTIAL FUNCTIONS:

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Essential duties and responsibilities may include, but are not limited to, the following:

Develops and directs the implementation of goals, objectives, policies, procedures and work standards for the resort.

• Oversees the selection, training, and professional development of staff.
• Approves and oversees management of the budget; directs the conduct of analytical studies; develops and reviews reports of findings, alternatives and recommendations.
• Takes the lead managing communications proactively between hotel ownership and Timbers management.
• Works closely with hotel ownership to determine appropriate organizational strategies, goals and objectives.
• Directs the implementation of the corporation’s plans and programs as a strategic partner; evaluates and advises on the impact of long-range planning, introduction of new programs/strategies.
• Ensures that the resort’s service and quality standards are communicated, understood, achieved and maintained by resort staff.
• Creates an operating environment that assures consistent guest and owner satisfaction, and sets the tone for the rest of the leadership team and staff to follow.
• Spends ample time throughout the property interacting with guests and activating the rest of the team to execute the highest level of hospitality possible, which anticipates and exceeds the needs and requests of owners and guests.
• Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports; initiates corrective action as required.
• Establishes and oversees action plans as needed and works with department heads to ensure successful execution and that desired results are achieved.
• Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints/issues; ensures appropriate corrective action.
• Develops accurate long and short-range financial objectives consistently; directs the preparation of financial reports for management that clearly explain operational effectiveness, trends and variances.
• Establishes and maintains a proactive human resource function to ensure employee wellbeing, motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
• Sets the tone culturally to foster a positive, collaborative, and fun work environment for all on staff.
• Maintains an appropriate level of community public affairs involvement.
• Executes marketing, sales, and operational activities, producing results that meet or exceed the resort’s business plan.
• Works closely with the director of sales and marketing to produce a specific sales plan annually, to be refined throughout the year, which includes recommendations on new initiatives and ROAS.
• Ensures adherence to safety and security practices for the protection of staff and guests.
• Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the resort.
• Walks the property often and produces reports and implements action plans accordingly for any deferred maintenance or deep cleaning projects that may be necessary.
• Maintains currency on government regulations affecting hotel’s operations, ensuring that the resort is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.
• Interacts with the general public, customers, employees, and government officials with tact and courtesy.
• Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and/or skill required.

Education and Experience

Bachelor’s degree in hotel management, or a related field; AND ten (10) years of hotel operations management experience; OR an equivalent combination of education, training and experience.

Required Knowledge and Skills

Knowledge of:

• Principles, practices and techniques of hotel management.
• Administrative principles and practices, including goal setting, program development, implementation and evaluation, and the management of employees.
• Principles and practices of developing teams, motivating employees and managing in a team environment.
• Principles and practices of budget development and administration.
• Computer applications related to the scope of work.
• Practices, techniques and capabilities of sales & marketing.
• Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and via digital communication.
• Principles and techniques of making effective oral presentations.

Note on Diversity & Inclusion

Timbers Company is committed to supporting a diverse and inclusive company culture, and we do not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law. We value teams that represent both the communities in which we operate and the full spectrum of diverse owners and guests we serve. We encourage all to apply for roles at Timbers Resorts, even those who do not “check every box” noted in job requirements.

GENERAL MANAGER

Skill in:

• Planning, organizing, supervising, reviewing and evaluating the work of staff.
• Training others in policies and procedures related to the work.
• Managing multiple projects and programs.
• Planning, organizing and administering comprehensive sales and marketing programs.
• Developing and implementing goals, objectives, policies, procedures and work standards.
• Developing effective work teams and motivating individuals to meet goals and objectives and provide customer services in the most cost effective and efficient manner.
• Preparing clear and concise reports, correspondence and other written materials.
• Using initiative and independent judgment within general policy guidelines.
• Using tact, discretion and prudence in dealing with those contacted in the course of the work.
• Proficiency in foreign language is preferred, and proven success leading diverse, multi-cultural teams a must

MENTAL REQUIREMENTS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Able to thrive in a supportive, performance-driven environment with high expectations commensurate with the outstanding quality of resort, team and destination. Entrepreneurial spirit, growth mindset and compassion for guests and team members are essential.

Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Property:

There’s no better place to ski and no better place to stay than The Sebastian – Vail. Vail’s premier hotel and Private Residence Club features impeccable amenities amid the unadulterated surroundings of the White River National Forest. Our staff at The Sebastian – Vail make the most of all four seasons in Vail Valley, with year-round outdoor sports and a thriving arts and entertainment scene.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

Benefits:

• Free onsite shift parking
• Discounted bus pass for Eagle County & Lake County routes
• Discounted F&B, Spa Treatments & Retail up to 40% off
• 401K with Match
• PTO
• Wellness Bonus if worked through full season until ski area closing
• Full benefits such as Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance.
• Merchant Ski Pass Program
• Free onsite Chef prepared employee dining room with hot meals and salad bar