Customer Success Specialist

3 weeks ago

Eugene, United States Online-SDS by KHA Full time
Job DescriptionJob Description

Our growing company is looking for dynamic individuals that can help meet our increasing workload. We strive to provide world-class service to our clients by supplying critical environmental health and safety (EHS) information that our clients use to keep their employees safe. Our team directly helps ensure the safety of hundreds of thousands of workers around the globe so that they can go home to their families and loved ones. Due to the nature of our work, attention to detail is of critical importance. We need dedicated driven team members that will help in a variety of ways. Specific responsibilities fall into two primary areas: Customer Success and Document Validation.


We work in a team environment however each person contributes to the overall company by working independently. You need to be self-motivated and disciplined to be able to complete projects on your own. Additionally due to the nature of our work project priorities can shift quickly based on client demand. Flexibility in shifting between competing priorities is important. The ability to manage time and balance these projects is also critical. Likewise, it is critical to be a good listener and to be an even better note-taker. We strive to concisely, but accurately document our rationale and notes for all of our interactions with outside parties.


Customer Success

This involves handling client requests through a variety of channels. Mostly this work will be by processing web-based helpdesk submissions. Additionally, we also field phone calls as well as live chat sessions directly from our web application. You will be expected to provide a cheerful disposition while efficiently handling client requests. This will involve a large portion of data entry work. It will also involve some detective work to truly understand what the client is asking for and to be able to process or route the inquiry effectively. This will also involve first-line technical support to help clients troubleshoot how our web application is working in their environment. Additionally, this may also involve projects related to bringing on new client systems as well as assisting existing clients with projects as they come up. A large portion of this position will be in acting as a liaison between the client and various team members including developers, technical support, project management, client fulfillment, and accounting. The focus will be on making the client feel heard and valued and supporting them to a successful outcome.

Document QC / Data Entry / Validation

The other main area of this work is document validation. This involves using our web-based system to research older safety documents and reaching out to chemical manufacturers to request updated document revisions. This will involve Internet research and sleuthing skills, as well as strong communication skills to be able to make phone calls and email requests and follow up over the life cycle of the request process. This is directly coupled with the customer service aspect of the position as validation requests can be initiated by a customer’s question.

Additionally, this will potentially involve data entry work and providing various forms of quality control/assurance over documents and related processes. This type of work typically will be completed when not handling immediate client-facing interactions. Depending on the client and internal needs these work priorities may change often to provide the best experience to our clients.

Requirements

Required Skills

  1. Imperative to have strong written and verbal communication skills. This is the top requirement for this position. Correct grammar and spelling as well as proper phone etiquette.
  2. Ability to navigate the internet and basic computer skills including strong typing skills. Typing skills include the use of a numeric keypad.
  3. Should have a strong familiarity with Microsoft Word, Excel, and Google Documents.
  4. Ability to retain skills and system knowledge learned on the job.
  5. Possesses strong multitasking skills with the ability to perform work precisely as well as timely.
  6. Must have strong organizational skills and management of workload.
  7. Should be a self-starter who can work independently.
  8. Must always be punctual and responsible for one's self.
  9. Performs other related duties as needed.

Other Requirements

  1. Must be in the greater Eugene, OR metropolitan area to accommodate the potential of returning to an in-office setting.
  2. Must be able to pass a background check.



Working Conditions

  1. Working hours are from 7:00 am to 3:30 pm Pacific time Monday through Friday.
  2. Work is currently from home, but may switch back to in-office in the future.
  3. You will need a quiet place to work with reliable high-speed Internet.
  4. KHA will provide all needed equipment including a computer/monitor/headset.

Benefits

  1. Salary is commensurate with experience
  2. The salary band is $32k to $39k annually.
  3. Medical/Dental/Vision/Disability Insurance Options
  4. 401k offered with company match
  5. Paid Time Off (PTO)

  • Customer Success Specialist

    1 week ago

    Eugene, United States Avant Assessment Full time

    Available to work: Central/Eastern Time Compensation: Commensurate with experience About Avant Avant Assessment is dedicated to language proficiency solutions that help create a brighter future through the magic of language. We believe people are connected through language, and cultural identity is preserved and honored through proficiency. Avant provides...

  • Customer Success Liaison

    3 days ago

    Eugene, Oregon, United States Avant Assessment Full time

    About Avant AssessmentAvant Assessment is a leading provider of language proficiency solutions that empower individuals and organizations to achieve their goals through effective communication. Our mission is to bridge language gaps and foster global understanding.Job SummaryWe are seeking a highly skilled Customer Success Specialist to join our team. As a...

  • Customer Success Specialist

    2 weeks ago

    Eugene, United States Online-SDS by KHA Full time

    Our growing company is looking for dynamic individuals that can help meet our increasing workload. We strive to provide world-class service to our clients by supplying critical environmental health and safety (EHS) information that our clients use to keep their employees safe. Our team directly helps ensure the safety of hundreds of thousands of workers...

  • Customer Success Specialist

    3 weeks ago

    Eugene, United States Online-SDS by KHA Full time

    Job DescriptionJob DescriptionOur growing company is looking for dynamic individuals that can help meet our increasing workload. We strive to provide world-class service to our clients by supplying critical environmental health and safety (EHS) information that our clients use to keep their employees safe. Our team directly helps ensure the safety of...

  • Customer Success Liaison

    23 hours ago

    Eugene, Oregon, United States Avant Assessment Full time

    About Avant AssessmentAvant Assessment is a leading provider of language proficiency solutions that aim to bridge cultural gaps and foster global understanding. Our mission is to empower individuals and organizations to communicate effectively across languages and cultures.Job SummaryWe are seeking a highly skilled Customer Success Specialist to join our...

  • Customer Success Representative

    4 days ago

    Eugene, Oregon, United States Online-SDS by KHA Full time

    Job DescriptionAbout Online-SDS by KHAOur company is a leading provider of environmental health and safety information to clients around the globe. We strive to provide world-class service by supplying critical information that helps keep employees safe. Our team directly contributes to the safety of hundreds of thousands of workers worldwide.Job SummaryWe...

  • Customer Specialist

    4 weeks ago

    Eugene, United States Lane Bryant Full time

    About Us Our founder, Lena Bryant didn't set out to change fashion forever, but that's exactly what she did. 120 years later, Lane Bryant remains the iconic plus-size brand. Empowering women is kind of our thing. Our inclusive community of customers and associates champions the acceptance of all sizes, shapes, and people. If you believe in the power of...

  • Customer Specialist

    3 months ago

    Eugene, United States Ascena Retail Group Full time

    About us Our founder, Lena Bryant didn't set out to change fashion forever, but that's exactly what she did. 120 years later, Lane Bryant remains the iconic plus-size brand. Empowering women is kind of our thing. Our inclusive community of customers and associates champions the acceptance of all sizes, shapes, and people. If you believe in the power of...

  • Customer Success Representative

    3 days ago

    Eugene, Oregon, United States Online-SDS by KHA Full time

    Job DescriptionAbout Online-SDS by KHAOur company is a leading provider of environmental health and safety information to clients around the globe. We strive to provide world-class service by supplying critical information that helps keep employees safe. Our team directly contributes to the safety of hundreds of thousands of workers worldwide.Job SummaryWe...

  • Customer Specialist

    4 days ago

    Eugene, United States KnitWell Group Full time

    Sales and Service: - Identifies customer needs & wants with curiosity and confidence through intentional conversation. - Uses company resources to reinforce the brand experience and facilitate/build strong, enduring relationships. - Shares and repres Customer Specialist, Customer Experience, Specialist, Customer Engagement, Retail

  • Customer Service Specialist

    1 week ago

    Eugene, Oregon, United States Northwest Community Credit Union Full time

    Northwest Community Credit Union, a division of TwinStar Credit Union, is dedicated to fostering a workplace where employees can thrive both personally and professionally. We take pride in our long-standing commitment to providing exceptional care to each individual and our community. Join a team with a rich history of serving our region for over 70...

  • Pharmaceutical Customer Engagement Specialist

    2 weeks ago

    Eugene, Oregon, United States Otsuka Pharmaceutical Co. Full time

    Company Overview: Otsuka Pharmaceutical Co. is committed to enhancing patient care through innovative solutions and a customer-centric approach.Position Summary: We are seeking a dedicated Pharmaceutical Customer Engagement Specialist to implement our new customer engagement strategy aimed at meeting the evolving needs of patients, caregivers, and healthcare...

  • Bilingual Customer Service Specialist

    2 weeks ago

    Eugene, United States The Sherwin-Williams Company Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...

  • Collections and Customer Service Specialist

    2 days ago

    Eugene, Oregon, United States Steel Lending Group Full time

    Job DescriptionJob Summary:The Collections and Customer Service Specialist for Steel Lending Group is responsible for delivering exceptional customer service and collections for our customers.Key Responsibilities:Customer Service:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate and helpful information to...

  • Customer Service and Sales Specialist

    2 months ago

    Eugene, United States American Family Insurance Jeff Williams Agency Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryOpportunity for advancementPaid time offTraining & developmentJob SummaryThe Outside Sales Specialist role markets, prospects, and sells American Family Insurance products in all product lines. Maintains effective customer relationships, understands customers' needs, and...

  • Collections and Customer Service Specialist

    2 days ago

    Eugene, Oregon, United States Steel Lending Group Full time

    Job DescriptionJob Summary:The Collections Specialist for Steel Lending Group is responsible for providing exceptional customer service and collections for our customers.Key Responsibilities:Customer Service:Respond to customer inquiries and resolve issues in a professional and timely manner.Provide solutions-based support to customers to meet their...

  • Automotive Customer Service Specialist

    2 weeks ago

    Eugene, Oregon, United States Schweitzer Automotive Full time

    Job OverviewSchweitzer's Automotive Center is seeking a dedicated full-time Automotive Customer Service Specialist to join our team.Position SummaryAre you looking for a supportive work environment? At our family-owned business, we prioritize treating our employees with respect and care. We are in search of a friendly and professional individual with...

  • Customer Support Specialist

    1 day ago

    Eugene, Oregon, United States SentinelOne Full time

    About SentinelOneSentinelOne is a leading cybersecurity company that is revolutionizing the way organizations protect themselves against threats. Our XDR platform provides real-time prevention, detection, and response to threats, giving our customers unparalleled visibility and control over their networks.Job SummaryWe are seeking a highly motivated and...

  • Customer Support Specialist

    1 week ago

    Eugene, Oregon, United States OCCU | Oregon Community Credit Union Full time

    Compensation: Starting pay range: $22.90 per hour, with eligibility for performance-based incentives.Work Location: This is a remote position, and candidates must reside in Oregon or Washington.Role Overview: As a Customer Support Specialist, you will provide assistance to members and prospective members regarding their Credit Union needs. Your...

  • Insurance Customer Support Specialist

    2 weeks ago

    Eugene, Oregon, United States Andrew Core Insurance Agency LLC Farmers Insurance Full time

    Position OverviewWe are seeking a dedicated Customer Service and Sales Representative to become a vital part of our thriving insurance and financial services firm. Our agency prides itself on a successful model that includes comprehensive training and the essential tools required for success. We are looking for a new team member who can enhance our rapidly...