Collections and Customer Service Specialist
2 months ago
Job Summary:
The Collections Specialist for Steel Lending Group is responsible for providing exceptional customer service and collections for our customers.
Key Responsibilities:
- Customer Service:
- Respond to customer inquiries and resolve issues in a professional and timely manner.
- Provide solutions-based support to customers to meet their financial needs.
- Collections:
- Make outgoing collection calls to customers to negotiate payment terms.
- Process payments via customer request and maintain accurate records.
- Negotiate payment plans with customers to minimize potential legal action or repossession.
- Communication:
- Communicate with customers in a professional and courteous manner.
- Respond to customer inquiries via phone, email, and text in a timely and professional manner.
- Administrative:
- Perform administrative tasks such as data entry and record-keeping.
- Maintain accurate and up-to-date records of customer interactions and collections.
Requirements:
- Education: High school diploma or equivalent required.
- Experience: 1-2 years of experience in customer service or collections preferred.
- Skills: Excellent communication and problem-solving skills.
- Software: Proficient in Microsoft Office and other software applications.
Benefits:
- Competitive Pay: $23.00 per hour.
- Paid Time Off: Accrued paid time off for vacation and sick leave.
- Medical, Dental, Vision & Long-Term Disability: Comprehensive benefits package.
- Simple IRA: 401(k) matching program.
Steel Lending Group is an equal opportunity employer.
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