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Customer Support Specialist

2 months ago

Eugene, Oregon, United States SentinelOne Full time
About SentinelOne

SentinelOne is a leading cybersecurity company that is revolutionizing the way organizations protect themselves against threats. Our XDR platform provides real-time prevention, detection, and response to threats, giving our customers unparalleled visibility and control over their networks.

Job Summary

We are seeking a highly motivated and detail-oriented Customer Support Intern to join our team. As a Customer Support Intern, you will be responsible for providing exceptional support to our customers, troubleshooting technical issues, and escalating complex problems to our technical teams.

Key Responsibilities:
  • Provide timely and effective support to customers via phone, email, and chat
  • Troubleshoot technical issues and resolve customer complaints in a professional and courteous manner
  • Educate customers on the use of our products and services
  • Escalate complex problems to our technical teams for resolution
  • Document customer interactions and issues in our CRM system
  • Collaborate with cross-functional teams to resolve customer issues and improve our products and services
Requirements:
  • Currently pursuing a Bachelor's degree in a related field (e.g. Computer Science, Information Technology, Business Administration)
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving skills and attention to detail
  • Ability to learn and adapt quickly to new technologies and processes
  • Strong analytical and critical thinking skills
Preferred Qualifications:
  • Experience in a customer-facing role or technical support environment
  • Knowledge of cybersecurity concepts and technologies
  • Experience with CRM software and customer support tools
About the Internship

SentinelOne's Internship Program is designed to provide students with hands-on experience and skills development in a real-world work environment. As a Customer Support Intern, you will have the opportunity to work with our experienced team, learn from our experts, and contribute to the success of our company.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about customer support and cybersecurity, we encourage you to apply for this exciting opportunity.