IT Support Specialist

1 week ago

Nashville, United States Tri Star Sports and Entertainment Group,Inc Full time
Job DescriptionJob Description

Tri Star Sports and Entertainment Group is a renowned business management firm serving high net-worth clients in the sports and entertainment industry. Tri Star provides comprehensive financial and advisory services including accounting, tax, tour management and wealth preservation strategy. We foster a culture of professionals who are committed to super serving our clients and their trusted advisors. Tri Star seeks to employ innovative methods to provide the highest level of accounting and business management services. We create a financial foundation and path to sustain growth and stability which allows our clients to focus on their fullest professional and personal goals.

Position Summary

This position requires a highly organized individual who possesses strong initiative and has the ability to complete multiple projects in a deadline driven environment. This role will support our users day-to-day and work with our cybersecurity and MSP partners to provide hands on support for our network and hardware infrastructure. This individual must be able to communicate effectively and understands the need to work in an integrated manner with other members of the department in furtherance of goals, objectives, and knowledge.

Job Essentials, Responsibilities, Duties

  • Provide technology support for users and the organization, including troubleshooting for internal business applications and software, hardware, and networking technology (switches, routers, wireless).
  • Support new hire onboarding, including setup new hire profiles, imaging computer, workstation setup, and train on the tech support process.
  • Respond to user requests (IT tickets) in accordance with SLAs for service, troubleshoot problems, and follow through to resolution.
  • Manage and configure all connection settings for meetings in conference rooms.
  • Install software upgrades to continuously improve tech performance.
  • Perform research and evaluate products to assist in selection and purchase of equipment and installation or update of systems.
  • Maintain inventory records and documentation for equipment, including workstations, laptops, cell phones and physical infrastructure and network hardware
  • Document all technical service request information from beginning to end including knowledge base updates, engineering details
  • Manage, update, and train users on IT policy, procedures, and standards.
  • Ability to reliably travel to Tri Star Dickson office as needed.
  • Provide virtual support to Tri Star Dickson and Tri Star West Hollywood.
  • Manage and coordinate contract IT team in West Hollywood, when needed.
  • Maintain tracking for technology inventory, including software, licensing, renewals, user information and domains, to ensure proper planning and compliance.
  • Work with technology partners to create and continuously improve upon business processes using technology.
  • Develop professionally by means of training and certifications.
  • Work with MSP and cybersecurity partners to provide the highest of security and resiliency at all times for all users.
  • Take initiative to determine how a system should work and how changes in conditions, operation and the environment will affect outcomes, the types of tools and equipment needed to perform task.
  • Assist with related special projects.
  • Perform ad-hoc projects as assigned.
  • Other duties as assigned.

Specific Job Knowledge, skills, and Abilities

  • Strong written and verbal communication skills with the ability to interact across the organization.
  • Extremely detail-oriented to create accurate and timely reports.
  • Strong work ethic with a positive attitude & a fit with the company’s culture & values.
  • Ability to multi-task and quickly problem solve

Qualifications

  • BS/BA degree in computer science or AA/AS degree in computer or tech related field.
  • 3+ years of relevant IT experience.
  • Experience in tech support for workstations, laptops, physical hardware support, Windows 10/11, and M365 apps, and cyber security awareness
  • Ability to stand, walk, and handle weights of 10-50 lbs.
  • Requires good hand-eye coordination, overall, physically dexterity and visual acuity to use keyboard, operate equipment, and read technical information.
  • Ability to reliably report to Tri Star office(s)

Tri Star Core Values

PERFORMANCE: We provide clients with excellent reporting and service

HONEST & INTEGRITY: We are transparent and accountable, always being truthful to staff and clients

TEAMWORK: We actively participate in group discussions, tasks, and projects

COMMITMENT: We are dedicated to our roles within Tri Star, the core values of the firm and the clients

TECHNOLOGY: We seek to capitalize on innovative technologies and contribute to positive change in the firm

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