IT Support Specialist Level 2

3 weeks ago


Nashville, United States MindCare Solutions Full time

IT Support Specialist - Level 2

As an IT Support Specialist at our Corporate Mindcare Solutions Headquarters in Franklin, TN, you will play a crucial role in providing technical assistance and support to our employees and customers. This includes Microsoft 365 support, onboarding new hires, offboarding processes, and assisting both in-office and remote users. You will be responsible for setting up and supporting Windows and Apple devices, as well as systematically triaging and resolving hardware, software, and networking issues. Strong communication skills and the ability to work as a team and independently on projects. The role will involve the ability to thrive in a fast-paced environment.

Compensations: $20 - $25 per hour

Responsibilities:

Provide Microsoft 365 support, including troubleshooting, configuration, and user assistance

Facilitate the onboarding and offboarding processes for new hires and departing employees, ensuring smooth transitions

Support users both in-office and remotely via phone, email, ticketing system, and in-person visits

Set up and configure Windows and Apple devices for employees, ensuring optimal functionality

Diagnose and troubleshoot technical issues related to hardware, software, and general networking problems

Maintain vendor management and work to ensure pricing and contracts are tracked

Document and track all reported issues using the company's ticketing system

Stay up-to-date with new technologies and best practices within the healthcare industry

Provide excellent customer service by offering advice, training, solutions, and guidance to users of varying technical expertise

Manage devices, using InTune, and Kandi, Manage the procurement, installation, and maintenance of all computer hardware and software and all other products and supplies necessary to keep computer systems operable

Work independently and collaboratively within a team on assigned projects

Prioritize and track help desk calls to ensure timely resolution

Perform other duties as assigned

Requirements:

Requirements:

1-3 years of experience in a technical support role

Experience with Microsoft 365 tools and administration

Strong customer service skills with a dedication to providing excellent support

Self-motivated, resourceful, and able to take initiative in problem-solving

Ability to work independently and within a team setting to achieve desired outcomes

Knowledge of hardware, software, and networking concepts

Preferred:

Familiarity with ticketing systems and technical documentation practices

Excellent verbal and written communication skills

Ability to thrive in a fast-paced environment

Experience with Zoho One is a plus

Experience in the healthcare industry is advantageous

Benefits:

Medical, Dental and Vision

Other opportunities within the organization

Flexible spending account

401K with 4% match

Company paid life insurance

Voluntary life, short/long-term disability

Positive work environment/culture

Company Paid Holidays

PTO

Join us at MindCare Solutions and be part of a team that is making a difference in the lives of patients by providing innovative mental health care solutions. Apply today to start your journey with us

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