IT Support Specialist

**IT Support Specialist** at Lirio

Nashville/Franklin, Tennessee

**Who We Are:** Lirio is the leader in behavior change AI, combining behavioral science with artificial intelligence to move people to better health. Through Precision Nudging, our intelligent behavior change journeys assemble and deliver tailored, behavioral interventions to overcome unique barriers to engaging with and acting on health recommendations. By scaling personalized interventions, our clients deliver patient-focused experiences that initiate and drive sustained behaviors across their entire population, optimizing patient engagement, closing gaps in care, lowering costs, and measurably improving health outcomes. **Who You Are:** Youre passionate about transforming peoples health through technology. Youre looking to be part of a dynamic organization that moves quickly, where you can learn and grow and work alongside colleagues to develop and improve our solutions. You have a growth mindset and seek progress over perfection. **What You'll Be Doing:** The IT Support Specialist is passionate about serving others. This role will provide exceptional customer service to our internal colleagues and our external partners, clients, and vendors. Primary day-to-day responsibilities include managing requests via the internal helpdesk system, support for all business technology including onsite and offsite support, and asset lifecycle management. The IT Support Specialist will also: * Administer communication and collaboration tools * Administer backup and recovery solutions * Documentation / process mapping * Administration and support of Microsoft 365 and Azure * Oversee day-to-day MSP Support **Required Qualifications:** * 3 years of customer service experience in a technical role * Experience with Microsoft Windows 10, Mac OS, IOS, Azure, Microsoft 365, Jira Service Management **Nice to Have Skills** * Experience with Jamf, LastPass, Teams, Slack, Zoom, Code42, Cylance, Microsoft Power Apps, PowerShell **Perks** * Competitive compensation * Developmental opportunities to grow your career * Comprehensive benefit package * 401K matching (immediately vested) * Flexible/Unlimited PTO * 10 Paid Holidays * Strong emphasis on work-life balance Location (City)

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