Tier One Support Specialist

3 weeks ago


Nashville, United States DayTwo Full time

???? **Privacy Notice**

**Tier One Support Specialist**

Nashville, TN / Customer Success Customer Success / Full Time **Position Responsibilities:**

+ Answering any calls and tickets that come through

+ Creating tickets

+ Following up on any issues that have not been closed

+ Pull CGM data and upload into member files

+ Help troubleshoot issues

+ Pull member reports

+ Be a point of contact for any issues and forward to the right team

+ Prioritize issues as they come in

+ Work with different teams and understand what they do in order to properly send solutions

+ Able to properly document issues and how they were solved

+ Track what they have done each day

**Position Requirements:**

+ High School Diploma Required (College Degree Preferred)

+ Experience as a support agent preferred

+ Experience with technology

+ Great communicator and be a problem solver

+ Good time management skills

+ Must be organized

+ A team player

+ Willing learner with critical thinking skills as issues come through

+ Experience with Zendesk and RingCentral preferred

+ Experience with Jira a plus

+ Efficiency with Microsoft

+ Experience with LibreView a plus

+ Efficient with Google Sheets, docs etc

+ Experience with SalesForce preferred

+ Must be located or in a commutable distance to Nashville, TN area or willing to relocate

**What we offer**

+ Health, Dental, Vision with 80% premiums covered for Family

+ Flexible PTO Schedule

+ Stock Options

+ A fast paced "Start Up" work environment with LOTS of room to grow.

+ Company Perks


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