Peer Support Specialist – SOAR

4 weeks ago

Nashville, United States Center for Nonprofit Management Full time

Job Responsibilities

Outreach and Engagement

Conduct outreach to unhoused individuals in various settings (including day shelters, meal programs, encampments, emergency shelters, emergency departments, etc), establishing rapport and building trusting relationships. This position requires an in-person, onsite presence during the hours of 8a-4 pm, Monday through Friday. Engage unhoused patients or former patients who have received care in emergency departments at local hospitals. Use strategies to engage and maintain contact with those patients outside of the ER and partner with them to obtain disability benefits (SSI/SSDI) if likely eligible, any other entitlements and benefits, and other resources like outpatient healthcare, housing, and other basic needs and supports. Use open-ended questions, affirmations, reflective listening, summary statements, and other interviewing skills to have respectful, hopeful, and helpful conversations with clients. As a Certified Peer Support Specialist, utilize your personal lived experience with homelessness and mental health challenges to connect with clients, providing peer support and fostering a sense of hope and empowerment.

Care Coordination and SOAR Critical Components

Build and maintain effective business relationships with clinicians in local emergency departments to coordinate referrals and care. Maintain contact and communicate proactively and professionally with healthcare providers and project partners from different organizations to coordinate comprehensive care plans with clients. Participate in street medicine rounds. Interview clients to listen and gather personal narrative information, medical information as needed, and signed release forms and other documentation that are required to obtain disability benefits (SSI/SSDI). Focus on understanding and addressing the root causes of the client’s health-related social needs. Use the critical components of SOAR to provide SSI/SSDI disability application assistance including serving as an applicant’s representative, collecting and submitting medical records for the applicant, and writing and submitting medical summary reports. Refer clients to available outpatient health services and other supports. Coordinate transportation and/or provide transportation to healthcare-related appointments. May need to provide transportation for clients in their personal vehicle or a commercial vehicle (owned or leased by The Contributor) if available. Maintain accurate and confidential documentation of client interactions and progress by organizational policies.

Advocacy Efforts

Elicit client’s own goals for their health and well-being and partner with them to pursue goals. Provide education and advocacy on mental health issues, homelessness, and available community resources.

Qualifications

Work Experience: For this role, we value on-the-job experience over academic credentials. Previous work or volunteer experience helping others is valuable. Demonstrated trust-building traits like empathy strong listening skills and problem-solving skills are desired. Lived Experience: The Contributor seeks team members with a deep understanding of the complexities surrounding the mental health system, the homeless system, and other public systems gained through the lived experience of those systems or close personal connections. We seek team members who come from the same community as clients or at least share life experiences with them. We believe lived experience improves our decision-making, empathy, and effectiveness. Certification/Training: Has obtained or is willing to obtain a Certified Peer Recovery Specialist (CPRS) certification. Has completed or is willing to complete training for SOAR (SSI/SSDI, Outreach, Access, and Recovery). Is willing to receive Motivational Interviewing training and guidance on a regular basis. Education: Holds a high school diploma or equivalent; additional education or training in social work, psychology, or related fields is preferred. Interpersonal Skills: Exhibits strong interpersonal communication skills to engage effectively with people from diverse backgrounds, cultures, beliefs, and traditions. Knowledge: Has a familiarity with local homeless and health resources, housing programs, and community services. Has experience using email Microsoft and Google products. Flexibility: Works flexible hours to accommodate the needs of clients and the organization. Advocacy: Advocates for clients and effectively communicate their needs to service providers and community partners. Ethical Standards: Adhere to professional and ethical standards, ensuring confidentiality and treating everyone with respect and dignity. Commitment: Exhibits a passion and commitment to the organization’s mission and values. Has experience and/or a curious interest in working in non-profit spaces and trauma-informed care settings.

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