Deskside Support Specialist
4 weeks ago
Role: Deskside Support Specialist
Location: Nashville, Tennessee (Onsite)
Job Type: Fulltime
Job Purpose
The Deskside Support Specialist provides a single point of contact for end-users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC and Laptop hardware/equipment to ensure optimal workstation performance. Troubleshoots problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion and provides end-user assistance where required.
Essential Job Duties & Responsibilities
•Basic troubleshooting of software & hardware
•Deploy & retire hardware
•Carry out assigned project tasks
•Utilize asset report data to remediate reporting issues
•Other duties as assigned
Knowledge, Skills & Abilities
•Mac OS and iOS
•Verbal Communication
•Microsoft Office Suite
•Written Communication
•Laptop, Desktop and Printer Hardware
•Ability to document time spent
•Microsoft Windows 7 and up
•Follow written procedure
•Basic DOS commands
•Follow verbal instruction
•Ability to lift 50lbs
•Basic understanding of virtual environments
•Work both independently and part of a team
•Customer Oriented
Education and Experience
High School Diploma or equivalent, required.
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