Retail Shift Lead
3 weeks ago
Dates: September 25th - December 31st.
Reports to General ManagerThe Retail Shift Leader functions with limited supervision and is responsible for all supervisory duties during the assigned shift, including opening and closing tasks. The individual in this role acts as a role model for the retail team in providing exemplary customer service, generating sales, and performing operational functions throughout the store. Essential duties and responsibilities
- Leadership:
- Assigns daily tasks to staff members, oversees completion of tasks.
- Holds morning huddles to ensure all company policies, store operating standards, and procedures are communicated effectively and are maintained and followed in a consistent manner.
- Actively supports department daily goals through sound decision making and priority management.
- Supports and communicates with team leaders and manager during assigned shifts ensuring customer service standards are met and staff behavior is acceptable and meets performance expectations.
- Partners with other shift leaders to ensure smooth transitions between shifts.
- Participates in and supports new hire training.
- Attends and participates in staff meetings
- Performs additional tasks and responsibilities as necessary.
- Contributes as a positive, consistent, and respectful role model.
- Leads assigned shift to ensure high levels of customer service and efficiencies.
- Operational Duties:
- Opens and closes POS registers following procedure
- Performs advanced POS functions, hourly sales reports, receipt searches, etc.
- Prepares deposits/maintain change funds at proper levels
- Maintains and orders supplies.
- Makes bank deposits, processes checks.
- Ensures adherence to all food and workplace safety regulations, procedures and policies.
- 1-2 years of experience in a retail related field, beneficial
- Previous supervisor experience a plus
- Familiarity with Microsoft Word, Excel
- Strong verbal and written communication skills.
- Strong leadership abilities and skills.
- Ability to be a clear thinker; remain calm and resolve problems using sound judgment.
- Ability to motivate staff while maintaining a cohesive team.
- Ability to respond to all customer requests with exemplary service.
- Ability to multitask in fast paced environment.
- Ability to function independently
- Flexible schedule including evenings and weekends.
- Engages positively with both internal and external customers.
- Open to change, recommends actions for continuous improvement
- Thinks and acts strategically, understands how role contributes to larger outcome
- Provides exemplary customer service to both internal and external customers
- Sets high standards for oneself, meets deadlines
- Learns from mistakes, receptive to feedback
- Effective communicator, listens and respects others’ points of view
- Participates in team problem solving and decision making
- Maintains a positive attitude
- Community minded – gets involved, volunteers
- Physical requirements
- Ability to remain standing for extended periods of time.
- Ability to work at a computer for extended periods of time.
- Ability to lift 25 pounds.
- Work environment
- Fast paced retail work environment
- Understand that safety is everyone’s responsibility, including mine
- Responsible for providing a safe and ergonomically sound work environment, identifying unsafe conditions and correcting these conditions immediately
- Engaged in safety and compliance training programs and encourage 100% team participation in same
- Adhere to company-wide green norms, look for ways to reduce, reuse, recycle
- Educate oneself on KAF environmental campaigns
- Strive to continually improve and implement new processes to reduce our environmental impact
- Name Tag (provided)
- Clean apron (provided)
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