Shift Lead

4 months ago

Boston, United States Laderach USA Full time $19 - $22
A Läderach Shift Lead is a brand champion who is passionate about providing a wonderful overall in-store experience. The ideal Shift Lead exudes strong leadership traits and aims to build a career in retail management.

General Duties Include:
  • Delivering an outstanding customer experience, as well as a similar environment for the in-house team.
  • Providing training and/or helping Store Associates to always ensure that production goals are met, including product-finishing projects.
  • Leading various in-store tasks during each shift, exemplifying the store and brand standards.
  • Helping ensure the movement on the sales floor is flowing effectively.
  • Helping ensure product merchandising is done accurately.
  • Helping to lead the follow-through of all food safety protocols.
  • Targeting sales objectives and helping to achieve store compliance and loss prevention standards.
  • Participating in team meetings to discuss goals, progress and topics in need of improvement.
  • Other role-related duties as assigned by the Store Manager.

Desired Qualifications Include:
  • At least 2 years of experience in premium retail or similar fast-paced, customer-minded environment (preferably within the food industry), with increasing levels of responsibility.
  • Equipped with strong interpersonal skills and able to communicate effectively.
  • Reliable and flexible with scheduling (including the availability to work extended hours, weekends and holidays based on store needs).
  • Quality-minded with keen attention to detail.
  • Passionate about chocolate.

Compensation Include:
  • Competitive hourly rate $21-$22
  • Paid Time Off (vacation, holiday, sick, etc.)
  • Optional 401K Enrollment
  • Läderach Products Discount 50%
  • Annual Bonus
  • Premium Holiday Pay
  • Medical – 80% contribution by Läderach of Employee Only plan and 50% contribution by Läderach of Family Coverage plan(s)
  • Dental (we are a chocolate company after all 😉)
  • Vision – 100% covered by Läderach.
  • Life – Läderach covers up to $25K of Life Insurance (option to go up to $150K
  • Coaching and training
  • Employee Assistance Program
  • Additional discounts and perks


About Laderach USA:

Freshness All our ingredients are carefully selected. Only the best is good enough. For us, freshness is not a matter of finest taste. It is our everlasting frame of mind. In connecting the rainforests with the Swiss Alps, we find the origins of our taste. We accompany our chocolate every step of the way: from the cocoa fields to our customer. And we know each of our partners by name and by heart. That is what makes our chocolate fresh. Switzerland We are proud to produce exclusively in Switzerland. So that we may guarantee the highest quality. We love our Swiss culture and Swiss traditions. They have always inspired us in our work. Our roots are the base for our innovations. The Swiss Alps are our home. But the world is our guest. Craftmanship We are masters of our craft. We strive for perfection every day. The common passion for chocolate unites us. We still make many of our products by hand. For something to be beautiful, it must be unique. We believe in the authentic craft. And we continue the tradition of the Chocolatiers.

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