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Customer Quality Coordinator

2 months ago

Odessa, United States PrideStaff Full time

We are seeking a highly motivated and detail-oriented Customer Quality Coordinator to join our clients team. In this role, you will play a key role in maintaining customer satisfaction by managing quality-related inquiries, handling customer returns, and ensuring the effective administration of their quality management processes. This is a 1st shift, temp to hire role.Responsibilities:- Act as the primary point of contact for customers regarding quality-related issues.- Handle customer returns and manage the RMA (Return Material Authorization) process efficiently.- Maintain and update records in the ERP system and quality management system (QMS).- Coordinate with internal departments to resolve customer concerns and ensure timely follow-up.- Assist in the development, implementation, and maintenance of quality assurance protocols and procedures.- Generate reports on quality metrics and customer feedback for continuous improvement initiatives.- Provide administrative support, including data entry, document management, and filing.Skills:- Proven experience in a customer-facing role, preferably in quality assurance or a similar capacity.- Strong administrative skills with a high level of attention to detail.- Experience with ERP systems and quality management systems (QMS).- Demonstrated ability to manage customer returns and the RMA process.- Excellent communication and interpersonal skills.- Ability to work independently and as part of a team.- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).Compensation / Pay Rate (Up to): $21.00 - $23.00