Client Relations Manager
2 weeks ago
Employment Type:
Full Time
Classification:
Exempt
Department:
Poly and Containment
Reports To:
Containment Manager
Travel Requirements:
Yes
Job Overview
The Client Relations Manager serves as a vital link between clients and Select Water Solutions.
This role is dedicated to nurturing the client relationship by thoroughly understanding, implementing, and articulating client needs to Select Management.
Key Responsibilities:
- Engage with clients daily to ascertain their requirements.
- Collaborate with the Operations Manager to address needs and devise implementation strategies.
- Provide insights on market trends, competition, and project status to management while maintaining established communication channels.
- Ensure clients are equipped with the necessary personnel and resources for their projects.
- Follow up to confirm that personnel and resources are available as client needs evolve.
- Maintain ongoing relationships with clients as new projects and requirements arise.
- Complete all mandatory reports promptly.
- Uphold personal and professional ethics as the highest priority in interactions with clients and company staff.
- Keep accurate records of all sales and prospecting activities, including calls, presentations, closed sales, and follow-ups.
- Participate in and complete required training programs.
- Engage in Environmental, Health, and Safety initiatives as outlined by the company.
- Adhere to instructions and perform additional duties as assigned by management.
Qualifications:
To excel in this role, candidates must demonstrate the ability to perform essential duties effectively.
Required Skills and Experience:
- Bachelor's degree preferred, or equivalent experience.
- 10 years of relevant experience may substitute for formal education.
- Proficient understanding of oil and gas field infrastructure and fluid handling services.
- 5 to 10 years of experience in a client-facing role with a proven track record in relationship management and account development.
- Strong facilitation skills with the capacity to influence client decision-makers.
- Prior experience in coordinating and developing focused sales strategies.
- Frequent interaction with key client personnel to understand current and future projects.
- Valid driver's license and eligibility to operate a company vehicle as per insurance guidelines.
- Proficient in MS Office applications, including Word, Excel, and PowerPoint.
- Exceptional interpersonal skills and ability to collaborate within a team environment.
- Strong analytical, organizational, and planning abilities.
Core Values:
- A - Accountability: Take ownership of actions and outcomes.
- C - Continuous Improvement: Embrace change and commit to ongoing growth.
- T - Teamwork: Foster a collaborative and engaged work environment.
Compensation:
Compensation is competitive and commensurate with experience.
Benefits:
Comprehensive benefits package including medical, dental, vision, life, and disability insurance. Paid vacation and holidays, along with a retirement savings plan.
Physical Requirements:
This position typically follows a Monday through Friday schedule, 8 AM to 5 PM, unless operational needs dictate otherwise. The role involves prolonged periods of sitting at a desk and exposure to noise levels that may require hearing protection. A high degree of concentration is necessary in a busy environment.
Ability to lift:
Maximum of 25 lbs.
Equal Opportunity Employer:
Select Water Solutions is committed to providing equal employment opportunities without regard to any protected class or characteristic.
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