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Solar Project Manager/Customer Service
4 months ago
Do you want to change the world? We do, too.
Solarm Inc is changing the way our world is powered every day with a passionate and driven team. We provide world-class solar solutions to residential customers across the U.S. with a commitment to a superior customer experience. We welcome forward thinkers, freedom chasers and all those demanding better, cleaner energy to join us.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Customer Support/Project management may require shifts in reporting time between the hours of 7am and 6pm.
- The role and responsibilities will incorporate collections/accounts receivable tasks through direct communications and customer relation management systems indirectly
- Ability to navigate a software interface effectively is a critical component
- Ability to work in fast paced customer response environment is essential to the job
- Prior solar experience is a plus, but not necessary
- Navigation and experience with scheduling software is a plus
- Proficient understanding and experience with Microsoft worksheets is essential
- Be able to effectively and succinctly communicate with customers and subcontractors
- Responsible for insuring 100% customer satisfaction on the assigned project
- Responsible for managing budget and schedule goals of the assigned project, from project inception through project closeout
- Performs risk-analysis /forecasting for projects in order to minimize negative impact on company
- Leverages knowledge of system delivery milestones to capture reduced costs wherever possible
- Responsible for effective oversight, negotiations, and management of multiple subcontractors
RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS
- The least amount of skills and training candidates must have to do a specific job. Candidates not meeting these requirements will not be hired for this position.
- Must be able to successfully pass a pre-employment criminal and driving screen
- Regular, reliable and predictable attendance required
- High School or degree in a discipline related to construction or building sciences
- Must be able to lift heavy objects (50 lbs. or more) in addition to climbing ladders and working in high places.
- Valid Driver’s license and clean driving record
- Ability to travel between job sites
- Strong familiarity with construction and electrical codes
- Proven ability to successfully procure, monitor, and assess subcontracted construction functions such as electrical contractors and commercial roofers
- Strong knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and MS Project Preferred requirements
- OSHA 10 Certification • Strong understanding of NEC codes with emphasis on residential PV installations
- Bachelor’s degree or 5-8 years of site project management experience is required. • Strong technical, supervisory, and project management skills based on industry experience
- Strong communication skills, both written and verbal
- Well-developed and professional interpersonal skills; ability to interact effectively with people at all levels of the organization, as well as outside customers and vendors
- Ability to work in a team environment with a customer service focus •
Organizational skills needed to manage time, prioritize effectively, and handle multiple deadlines
- General Contractors license is a plus
Summary of Role: This position is responsible for the direct management, tracking, oversight, and on-schedule, on-budget delivery of multiple concurrent residential PV projects to ensure 100% internal and external customer satisfaction. This position maintains liaison with customers and subcontractors, and monitors construction and financial activities by advising and providing visibility to the ROM and direction to the Site Surveyors, Project Engineers, Supply Chain, Electricians and Installation personnel.
The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.
The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers. EOE Minorities/Females/Protected Veterans/Disabled
Benefits:
- Competitive salary.
- Health, dental, and vision insurance.
- Paid time off, Sick Time Off, Holiday Pay
- Retirement plan.
- Training and development opportunities.
- A supportive and dynamic work environment.
- Opportunities for advancement within the company.
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- San Fernando, CA 91340: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- Project management: 2 years (Preferred)
