Current jobs related to Senior Helpdesk Support Specialist - Boise - Life Flight Network

  • IT Support Specialist

    3 weeks ago

    Boise, Idaho, United States Andersen Construction Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Andersen Construction. As an IT Support Specialist, you will be responsible for providing exceptional technical support to our employees and ensuring the smooth operation of our IT systems.Key ResponsibilitiesTechnical Support: Provide Tier 2 IT support and utilize the...

  • Technical Support Specialist

    3 days ago

    Boise, Idaho, United States Taos Mountain, Inc. Full time

    Technical Support SpecialistJoin Taos Mountain, LLC, a global leader in cloud and DevOps, as a Technical Support Specialist. We are seeking a skilled professional to provide technical support to our clients, including problem determination, resolution, and troubleshooting level 2 escalations from end users and End User Services.Key Responsibilities:Provide...

  • Technical Support Specialist

    1 week ago

    Boise, Idaho, United States Taos Mountain, Inc. Full time

    Technical Support SpecialistJoin Taos Mountain, LLC, a global leader in cloud and DevOps, as a Technical Support Specialist. We are seeking a skilled professional to provide technical support to our clients, including problem determination, resolution, and troubleshooting level 2 escalations from end users and End User Services (EUS).Key...

  • Technical Support Specialist

    5 days ago

    Boise, Idaho, United States Taos Mountain, Inc. Full time

    Technical Support SpecialistJoin Taos Mountain, LLC, a global leader in cloud and DevOps, as a Technical Support Specialist. We are seeking a skilled professional to provide technical support to our clients, including problem determination, resolution, and troubleshooting level 2 escalations from end users and End User Services (EUS).Key...

  • Technical Support Specialist

    4 days ago

    Boise, United States Taos Mountain, Inc. Full time

    **Technical Support Specialist** Boise, ID / Managed Services Service Desk / Full-Time Taos, an IBM company is hiring a Technical Support Specialist to support a fast growing client of Taos Managed Services division. This is a full time permanent position with Taos, an IBM Company and working full remote. We offer a competitive salary and excellent benefits...

  • Technical Support Specialist

    4 months ago

    Boise, United States Taos Mountain, Inc. Full time

    **Technical Support Specialist** Boise, ID / Managed Services Service Desk / Full-Time Taos, an IBM company is hiring a Technical Support Specialist to support a fast growing client of Taos Managed Services division. This is a full time permanent position with Taos, an IBM Company and working full remote. We offer a competitive salary and excellent benefits...

  • Financial Specialist Senior

    4 days ago

    Boise, Idaho, United States State of Idaho Full time

    Job Title: Financial Specialist SeniorJoin the State of Idaho team as a Financial Specialist Senior, where you will play a critical role in ensuring the accurate and timely financial management of the state's resources.About the Role:This senior-level position is responsible for providing financial expertise and support to the Controller's Office and other...

  • Senior Regulatory Specialist

    2 weeks ago

    Boise, Idaho, United States Amway Full time

    Job Title: Senior Regulatory SpecialistWe are seeking a highly skilled Senior Regulatory Specialist to join our team at Amway. As a key member of our Nutrition Regulatory Affairs team, you will play a critical role in ensuring the compliance and safety of our global nutrition products.About the Role:This is a dynamic and challenging role that requires a...

  • Senior Mainframe Hardware Specialist

    1 week ago

    Boise, Idaho, United States Ensono Full time

    Job Title: Senior Mainframe Hardware SpecialistWe are seeking a highly skilled Senior Mainframe Hardware Specialist to join our team at Ensono. As a key member of our infrastructure team, you will be responsible for configuring and supporting mainframe hardware equipment, including HCD and IOCP.Key Responsibilities:Configure mainframe hardware equipment,...

  • Senior Customer Support Specialist

    1 month ago

    Boise, Idaho, United States Veolia Full time

    Job OverviewBenefits:Veolia offers a robust benefits package that includes paid time off, health, dental, and vision insurance. Employees also have the opportunity to participate in an employer-sponsored 401(k) plan to prepare for retirement. For union-represented employees, pay and benefits are defined in their collective bargaining agreement.Position...

  • Customer Support Specialist

    2 weeks ago

    Boise, Idaho, United States Intuitive Surgical Full time

    Job Summary: We are seeking a highly skilled Customer Support Specialist to join our team at Intuitive Surgical. As a key member of our Customer Support team, you will be responsible for providing exceptional support to our customers, developing and delivering training programs, and collaborating with cross-functional teams to drive business growth.Key...

  • Senior Technical Support Specialist

    2 weeks ago

    Boise, Idaho, United States Oracle Full time

    Job SummaryOracle is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for delivering post-sales support and solutions to our customers while serving as an advocate for their needs.Key ResponsibilitiesResolve post-sales non-technical customer inquiries via phone and electronic...

  • Senior Mainframe Hardware Configuration Specialist

    2 days ago

    Boise, Idaho, United States Ensono Full time

    Job Title: Senior Mainframe Hardware Configuration SpecialistAt Ensono, we're looking for a highly skilled Senior Mainframe Hardware Configuration Specialist to join our team. As a key member of our team, you will be responsible for configuring mainframe hardware equipment, such as HCD and IOCP, to ensure seamless operations.Key Responsibilities:Configure...

  • Technical Support Specialist

    4 weeks ago

    Boise, Idaho, United States Enphase Energy Full time

    About the RoleEnphase Energy is seeking a highly skilled Customer Service Representative to join our team as a Customer Support Technician. This role will provide inbound phone call services to our Customer Support Level 1 team, ensuring exceptional customer experience and resolving technical issues related to our solar energy products.Key...

  • Financial Specialist Senior

    4 days ago

    Boise, Idaho, United States State of Idaho Full time

    Job Title: Financial Specialist SeniorJoin the Idaho Transportation Department as a Financial Specialist Senior and contribute to the success of our team!About the RoleWe are seeking a highly skilled and experienced Financial Specialist Senior to join our Financial Services Project Accounting office at the Boise Headquarters. As a key member of our team, you...

  • Client Support Specialist

    1 month ago

    Boise, Idaho, United States Enphase Energy Full time

    Requisition ID: 4724 Position: Customer Service RepresentativeLocation: Boise, ID, United StatesEmployment Type: Full-time / Non-ExemptCompensation: Starting hourly rate of $20, with benefits available from day one.At Enphase Energy, our mission is to foster a sustainable future for everyone. We specialize in intelligent microinverters that convert sunlight...

  • Senior Accounting Specialist

    1 month ago

    Boise, Idaho, United States Stantec Full time

    Position OverviewThe Senior Accounting Specialist will play a crucial role within our Finance team, focusing on intricate Government accounting methodologies as an independent contributor. This position demands a thorough grasp of Government accounting standards and the capability to manage the entire project lifecycle from a financial viewpoint. The Senior...

  • Senior Accounting Specialist

    1 month ago

    Boise, Idaho, United States Stantec Full time

    Position OverviewThe Senior Accounting Specialist will play a crucial role within our Financial team, focusing on intricate government accounting practices as an independent contributor. This position demands a thorough grasp of government accounting standards and the capability to manage the complete project lifecycle from an accounting viewpoint. The...

  • Financial Specialist Senior

    1 week ago

    Boise, Idaho, United States State of Idaho Full time

    Job Title: Financial Specialist SeniorAbout the Role:The State of Idaho is seeking a highly skilled Financial Specialist Senior to join our team at the Idaho Transportation Department. As a key member of our Financial Services Project Accounting office, you will play a critical role in ensuring the accurate and timely financial reporting of our projects.Key...

  • IT Support Specialist

    4 days ago

    Boise, United States Involta Full time

    IT Support Specialist Job Type Full-time Description **Job Summary:** The IT Support Specialist is primarily responsible for responding to client inquiries for technical assistance and ensuring courteous, timely and effective resolution of client issues. Problem resolution will involve the use of diagnostic and support request tracking tools, as well as...

Senior Helpdesk Support Specialist

3 months ago

Boise, United States Life Flight Network Full time
Job DescriptionJob Description

THERE. WHEN YOU NEED US.®

Life Flight Network is one of the most prominent not-for-profit air ambulance organizations. As the industry's trailblazers, we constantly raise the bar for safety, excellence, social justice, and innovation in the skies and on the ground.

Being a member of our esteemed team means embarking on a career defined by distinction, pride, compassion, and unwavering service. We are a group of dedicated professionals who thrive in a high-octane, collaborative environment. Our collective brilliance shines as we come together to make a difference in the communities we serve. Here, you'll find the best and the brightest talents, who are second to none in their dedication and expertise.

Are you ready to unleash your potential and make a real impact in your community? If you're seeking a rewarding and fulfilling path, then look no further - Life Flight Network is the place where your aspirations will take flight

Under direction of the IT Director and the Desktop Services Manger, the Senior Helpdesk Support Specialist is responsible for providing technical assistance and support to computer systems, hardware or software. The Senior Helpdesk Support Specialist will be hands-on, interacting directly with the end user in meeting requests, resolving problems, installing hardware and software solutions, and offering general internal helpdesk support across all locations.

QUALIFICATIONS:

Education & Experience

  • Associate degree with an emphasis in Computer Science or Management Information Systems desired
  • Microsoft certifications desired
  • 3 years’ experience required, 5 years preferred, of experience supporting a multi node, multi-site, Microsoft environment
  • 3 years’ experience required, 5 years preferred, of experience with troubleshooting in a Windows environment
  • 3 years’ experience required, 5 years preferred, of experience supporting end users over the phone, by email or in person

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Skills, Knowledge, and Abilities

  • Advanced troubleshooting in a Windows environment
  • Active Directory user account administration
  • Understanding of basic networking LAN/WAN technologies
  • Proficient with Microsoft Office Suite, with an emphasis on M365 and associated applications.
  • Printer setup, printer driver installation/configuration and troubleshooting
  • Able to troubleshoot connectivity issues
  • Supporting back-end systems as assigned.
  • Utilize the helpdesk ticketing system to track issues and follow through until resolution.
  • Excellent written and verbal communication skills
  • Excellent written & verbal communication skills with an ability to communicate clearly and concisely to all levels of the organization
  • Strong analytical, troubleshooting, and technical skills with the ability to work on unusual or complex problems and provide creative solutions
  • Able to juggle multiple tasks simultaneously and prioritize appropriately
  • Capable of quickly and compliantly troubleshooting and problem solving IT related issues
  • Must maintain up to date knowledge of IT best practices
  • Participate in an On-Call rotation and travel throughout LFN’s service area.
  • Must have a valid driver’s license and proof of insurance, adhering to LFN drivers’ policy

BENEFITS

  • LFN offers competitive compensation above industry standard
  • Medical (Company pays for employee 100%)
  • Dental (Company pays for employee 100%)
  • Vision (Company pays for employee 100%)
  • Life/AD&D (Company pays for employee 100%)
  • Short & long term disability (Company pays for employee 100%)
  • 401k – with 100% vested employer contribution
  • Tenure bonuses
  • Adoption assistance
  • Paid parental time off
  • Bereavement leave (including pets)
  • Tuition/Training reimbursement
  • Paid volunteer time
  • Employee Recognition Awards
  • A generous paid time off plan starting at almost 4 weeks a year for full time employees
  • Wellness Reimbursement Program
  • Life Flight Network Membership
  • Dog friendly work environment


All candidates are subject to drug screening and background investigation.


Life Flight Network is an equal opportunity employer.