Service Advisor

2 months ago


Yuba City, United States Wise Auto Group Full time
Job DescriptionJob Description

Working as a service advisor at a Harley-Davidson of Yuba City involves a range of responsibilities focused on customer service, technical knowledge, and administrative tasks. 

  1. Customer Interaction:

    • Greet customers and provide a welcoming environment.
    • Listen to customer concerns and accurately document vehicle issues or service requests.
    • Communicate effectively with customers to explain service options, pricing, and timelines.
    • Answer questions about products, services, warranties, and maintenance schedules.
  2. Service Coordination:

    • Schedule service appointments based on availability of technicians and customers' preferences.
    • Coordinate with technicians to ensure timely completion of repairs and maintenance.
    • Prioritize service jobs based on urgency and customer needs.
    • Follow up with customers regarding ongoing or completed work, ensuring satisfaction.
  3. Technical Knowledge:

    • Have a basic understanding of Harley-Davidson motorcycles, their components, and common maintenance procedures.
    • Communicate technical information effectively between customers and technicians.
    • Assist in diagnosing simple mechanical issues or concerns based on customer descriptions.
  4. Administrative Tasks:

    • Enter customer and vehicle information accurately into the dealership's computer system.
    • Prepare and explain estimates for service work, including parts and labor costs.
    • Process payment transactions and maintain financial records.
    • Handle paperwork related to warranty claims and service contracts.
  5. Sales Support:

    • Recommend additional services or products based on customer needs and manufacturer recommendations.
    • Promote special offers, service packages, and accessories to enhance customer satisfaction and revenue.
  6. Customer Relationship Management:

    • Build and maintain strong customer relationships to encourage repeat business and referrals.
    • Address and resolve customer complaints or concerns promptly and professionally.
    • Seek opportunities to improve service processes and customer satisfaction.
  7. Regulatory Compliance:

    • Ensure compliance with dealership policies, manufacturer guidelines, and industry regulations.
    • Stay updated on Harley-Davidson products, service bulletins, and recalls.
Overall, the role of a service advisor at Harley-Davidson of Yuba City  blends technical knowledge with excellent customer service skills to ensure a positive experience for motorcycle owners while managing the efficient flow of service operations.
 

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