Lead Service Advisor

2 months ago

Missouri City, United States Automotive Aftermarket Services Full time
Job DescriptionJob Description

LEAD Service Advisor

Our company has an outstanding opportunity for a results-focused, highly driven and experienced Service Advisor. The Service Advisor acts as liaison between the client and the service technician and works with the call center in scheduling service for clients. The service advisor also works with the technician team to ensure work is distributed equitably among service technicians.

Job Responsibilities

  • Greets Service Department clients in a prompt and courteous manner 100% of the time, and never differentiates between customer pay and warranty service clients
  • Listens to each client and clearly articulates information on the repair order
  • Satisfies client's immediate needs, use low key, high integrity methods to present additional needed services
  • Observes factory suggestions on maintenance items and will advise clients of the value of maintaining their vehicles in accordance with manufacturer's specifications
  • Presents a menu of recommended maintenance and additional services to every client
  • Ascertains the needs of clients, collecting information necessary for service or repair diagnosis
  • Provides clients with an accurate estimate of repair or maintenance costs, and/or a minimal diagnostic fee with explanation of associated costs
  • Writes Repair Orders, detailing problems and pertinent information, and secure clients’ signature for authorization of repair or service
  • Maintains strict adherence to dealership policy on client vehicle care and operation
  • Informs clients of repair diagnosis, sell repairs and services needed or required for proper operation
  • Forwards repair or service estimate changes to client following technician's diagnosis
  • Sells and manages extended warranties and complete required documentation
  • Inspects quality of vehicles following repairs of service to verify that all authorized work is performed and performed properly in the effort to reduce rechecks
  • Follows up progress of each repair order during the day and contact clients by phone or e-mail twice daily to notify them of any changes to the status or estimated time of completion of their Advises clients of potential consequences if repairs are not made
  • Handles minor client concerns or misunderstandings repair, and document changes on repair order
  • Replies to voice and e-mail messages in a timely manner where either internal or external clients are concerned
  • Notifies clients when repairs are completed and vehicle is ready for delivery
  • Reviews and explains repairs and associated costs with client upon completion of service
  • Documents verbal, in person, and written approvals on repair orders and add-on sales
  • Keeps Service Manager informed of all problems and potential problems involving clients, repairs, and equipment
  • Notifies technicians of changes to repair status
  • Encourages clients to complete the manufacturer surveys to provide feedback
  • Coordinates work overflow
  • Maintains a readable status sheet (route sheet) of carryover vehicles and status of clients in for repairs
  • Maintains a record of status of special order parts
  • Maintains required Customer Satisfaction Index (CSI) rating in accordance with dealership standards
  • Maintains required hours per repair order (HPR) in accordance with dealership standards
  • Attends weekly department meetings

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS (Including Driver's License)

Operator's Driver's License (must be insurable).

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception,

  • Mobile Solutions Advisor

    7 days ago

    Missouri City, United States Victra Full time

    Become a part of the Victra team, the Exclusive Retailer for Total by Verizon, as a Mobile Solutions AdvisorAre you enthusiastic about providing outstanding service and connecting customers with innovative technology? We are seeking committed Mobile Solutions Advisors to join our team and assist customers in discovering the products and services that best...

  • Mobile Solutions Advisor

    7 days ago

    Missouri City, United States Victra Full time

    Become a part of the Victra team, the Exclusive Retailer for Total by Verizon, as a Mobile Solutions AdvisorAre you enthusiastic about providing outstanding service and helping customers connect with the latest mobile technology? We are seeking committed Mobile Solutions Advisors to join our team and assist customers in discovering the products and services...

  • Mobile Solutions Advisor

    2 weeks ago

    Missouri City, United States Victra Full time

    Become a part of the Victra team, the Exclusive Retailer for Total by Verizon, as a Mobile Solutions AdvisorAre you enthusiastic about providing outstanding service and helping customers connect with the latest innovations? We are seeking committed Mobile Solutions Advisors to join our team and assist customers in discovering the products and services that...

  • Mobile Solutions Advisor

    2 weeks ago

    Missouri City, United States Victra Full time

    Become a part of the Victra team, the Exclusive Retailer for Total by Verizon, as a Mobile Solutions AdvisorAre you enthusiastic about providing outstanding service and assisting customers in discovering the latest technology? We are seeking committed Mobile Solutions Advisors to join our team and guide customers in selecting the products and services that...

  • Service Advisor/Counter Sales

    5 months ago

    Universal City, United States Midas Auto Service - JC Full time

    The job duties of an Auto Service Advisor may include:Greeting customers and scheduling service appointmentsCataloging customers concerns and commentsWriting service orders and descriptions of problems and repairsTranslating customers’ repair problems into standard repair terminologyExplaining repairs to customersTest-driving vehicles to confirm service...

  • Sales & Service Advisor

    4 weeks ago

    Junction City, United States Sun Auto Tire & Service Full time

    OverviewT.O. Haas Tire serves the community! We have been in business since 1947, T.O. Haas Tire has 24 locations across Nebraska, Kansas and Iowa and we're growing fast! We sell many tire brands for cars, pickups, SUVs, tractors, trailers, ATVs, pivot irrigation systems, and more. In addition to tires, wheels, and batteries, T.O. Haas Tire & Auto performs...

  • Service Representative

    1 day ago

    Missouri City, Texas, United States Sun Auto Service Full time

    About the RoleWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Sun Auto Service. As a Service Advisor, you will play a critical role in providing exceptional customer service and promoting our products and services.Key ResponsibilitiesPromptly greet customers in a professional and courteous manner, both in person and...

  • Service Advisor

    2 months ago

    Jefferson City, United States Farris Jeep Full time

    Job DescriptionJob DescriptionWhy Choose FarrisFarris Jeep is one of the 10 oldest Chrysler Dodge Jeep Ram Franchises in the country. We have been owned by the same family for over 90 years and have been voted one of the top service facility in East Tennessee each year since 2014. Being family-owned means there is zero of the corporate BS that drives...

  • Lead Financial Advisor

    2 weeks ago

    Redwood City, United States Stratos Wealth Partners Full time

    Lead Financial Advisor Since 2012, Pettinelli Financial Partners has been operating with a service team model. This approach includes several experienced professionals rather than one advisor. We believe that when the clients’ team works in concert, the clients have the greatest opportunity for pursuing their financial goals. By bringing a whole host of...

  • Lead Financial Advisor

    2 weeks ago

    Redwood City, United States Stratos Wealth Partners Full time

    Lead Financial Advisor Since 2012, Pettinelli Financial Partners has been operating with a service team model. This approach includes several experienced professionals rather than one advisor. We believe that when the clients' team works in concert, the clients have the greatest opportunity for pursuing their financial goals. By bringing a whole host of...

  • Service Advisor

    3 months ago

    Miles City, United States NOTBOHM MOTORS Full time

    Job DescriptionJob DescriptionJob Summary: The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. About Us: Notbohm Motors is a family-owned & operated Chevrolet Buick dealership since 1985....

  • Service Advisor

    3 months ago

    Midway City, United States Airstream Orange County Full time

    Job Summary:Airstream Orange County, a leading RV dealership in Midway City, California, is seeking a highly motivated and customer-focused Service Advisor to join our team.This is a full-time, individual contributor role that offers a competitive salary of $4000 to $8000 per month.As a Service Advisor, you will be responsible for providing exceptional...

  • Sales and Service Representative

    2 days ago

    Warrenton, Missouri, United States Sun Auto Tire and Service Full time

    About the RoleWe are seeking a highly skilled Sales and Service Advisor to join our team at Sun Auto Tire and Service. As a Sales and Service Advisor, you will play a crucial role in promoting our products and services to customers, ensuring exceptional customer service, and driving sales growth.Key ResponsibilitiesPromptly greet customers in a professional...

  • Service Advisor

    8 hours ago

    Pell City, Alabama, United States Chrysler Dodge Jeep Ram Dealership Full time

    Job Title: Service AdvisorJob Summary:We are seeking a highly skilled and customer-focused Service Advisor to join our team at Chrysler Dodge Jeep Ram Dealership. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.Key Responsibilities:Schedule appointments with customers and ensure timely...

  • Service Advisor

    2 days ago

    Culver City, California, United States Culver City Chevrolet Full time

    Job SummaryCulver City Chevrolet is seeking an experienced Service Advisor to join our team. As a Service Advisor, you will play a critical role in providing exceptional customer service and ensuring a seamless vehicle repair experience.Key Responsibilities:Customer Interaction: Greet customers promptly and provide a friendly and welcoming experience.Vehicle...

  • Solar Advisor

    3 months ago

    Missouri City, United States Apricot Solar Full time

    Job DescriptionJob DescriptionAt Apricot Solar, we are committed to helping people and the environment. Our mission is to install solar on every rooftop, of every home, in the U.S. while providing the opportunity for every family we serve to save money, add value to their homes, and improve the quality of their life through renewable technology. Apricot...

  • Service Advisor

    2 days ago

    Kansas City, Missouri, United States Oakes Kia Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Oakes Kia. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout the vehicle service process.Key ResponsibilitiesCustomer Service: Provide exceptional customer service and support via...

  • Service Advisor

    3 months ago

    Grove City, United States Diehl CDJR of Grove City Full time

    Job DescriptionJob DescriptionDiehl Automotive is growing and expanding! We are looking for an experienced Automotive Service Advisor for our Grove City Location. Customer service, data entry, writing estimates, and working as a team with the technicians and other advisors will be primary the responsibilities. Prior experience is preferred but willing to...

  • Automotive Service advisor

    22 hours ago

    Alexander City, United States National Automotive Training Academy Full time

    We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisors responsibilities include greeting customers listening to requests scheduling appointments estimating costs verifying insurance conducting inspections and test driving cars. The service advisor will ensure customer service...

  • Service Advisor

    1 month ago

    North Kansas City, United States Oakes Kia Full time

    Job DescriptionJob DescriptionAs a Service Advisor, you’ll be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today, and working with the latest in diagnostic technology in a state-of-the-art environment. Reporting to the Service Manager, you will be responsible for coordinating...